Metro Rod came out within 3 hours to unblock a foul water sewer on Christmas Day. Lee from the company gave a very professional and efficient service. I would highly recommend Lee if you have a similar issue.

Unfortunately these are the contractors my council use for emergency call outs on their properties! Came out Saturday evening to unblock my toilet, I’ve had problems with it since I moved in in September! Friday/Saturday the problem got so bad we couldn’t use our ONLY toilet, metro rod couldn’t clear the blockage and said they’d come back Monday morning with a different machine... Sunday morning I discover toilet was leaking and hadn’t been bolted back down properly, so now I not only can’t use my toilet it’s pouring water all over my bathroom floor! Monday morning has now been and gone without anyone coming to my house!!

Very poor service, lack of communication and incompetent. Please avoid, I would give 0 stars if I could.

Driver was on phone instead of concentrating on driving.

Had a small leak coming from the shower dripping through the walls downstairs. Was told by one of their plumbers that they would need to rip the base of the shower up to see if the pipe was there. If it wasn’t there he would then have to rip the floor up to see if it’s there. Which would cost £120 per hour. Instead I got a friend round a day later who wasn’t around at the time of this problem. He pulled the faucet off and capped the pipes. 20 minute job. So the plumber they sent out either couldn’t be bothered or didn’t realise you could cap the shower off by doing what my friend done.

Please read and avoid this company at all cost. I am making an effort to write this because I do not want anyone to be treated the same way. Disgusting company!! These lot will do anything and everything to ensure they don't pay out or find a loophole not to carry out the repair. Apologies for the long story but it's important that everyone knows what happened.... I had a leak couple weeks ago and telephoned them through my home emergency cover, they sent a plumber round who couldn't see the leak so advised me to get my own plumber to do a trace and access as i'm not covered for that under my policy. Which I did and cost me £120 I then advised them of the problem and they sent another plumber round to do the repair. This plumber then refused to complete the repair on another technicality. Apparently now i'm not covered because I have multiple toilets! I mean these lot will do anything to make your claim or repair void. He left my toilet unattached and left. My father had a stroke 6 months ago so he is unable to climb stairs to use the toilet upstairs so I was forced to get a plumber in the evening to do the repair. The whole experience was stressful and infuriating. When the plumber left I telephoned the team and a manager returned my call who was shocking. His attitude and mannerism was the worst I have ever experienced in my life. I was shocked that he was a manager, he took no ownership of the situation and the fact that I was incorrectly advised the whole time, no apology at all. I will never use Metro Plumb ever again!

Thanks to the lads who dug up our complete grass area to our front garden Due to a very blocked down pipe soakaway are a complete credit to this company,polite, nothing was to trouble and left us with a massive muddy patch that vanished in a couple of weeIs and would not no they had been to the property thanks again lads you were brilliant

Great service from Lee who was friendly and got the job done quickly. He then checked it out with a camera to further answer my questions. Most helpful

Welshpool based engineer came to our property in Telford (dawley) and spent a good amount of time with myself to resolve the issue. We would recommend them to anyone who has blocked drains. Thanks Jim

Unfortunately the communication was poor from metrorod. They sent out an engineer which was chosen by our home insurance. The engineer said that the conditions were too dark for him to sort out the issue and he would come back tomorrow. We called back the day after to see what the situation was and they said that it would require two people for the job and the cost of the job would equate to £378. We requested to put the job on hold because we thought the cost was very high and the engineer didn't tell us what the actual issue was. However, metrorod haven't tried to contact us to update us on the situation and we managed to get another company via our bank insurance who remedied the issue after 40 minutes on site. The engineer was quick and honest. He quoted the job to cost around £180 but this was covered by our policy.