Ordered four items as Christmas presents on 1st December so plenty of time as per their website etc for the items to arrive before Christmas. Ordering as well from The UK for three nieces in Australia. My sister in law just asked me about the gifts as they haven’t arrived yet so when I tried to check it wouldn’t let me so I went on to online chat… well I shouldn’t had bothered because there’s ‘nothing they can do’ Apparently I should have received an email about a major delay for deliveries in that area and that it’s about three weeks, 15 working days, well I said it’s been 13 so I’m sure it will arrive before Christmas then, her response ‘I don’t think it will’ Long story short and the outcome of my most useless chat with Kelly gave me the following information, we don’t know when the items will arrive but it won’t be before Xmas, I can’t get a refund to source alternative gifts for the girls, I can’t complain because they don’t have a complaint procedure or email to file a complaint, can’t provide any compensation for not giving me the service I paid for, oh and not forgetting, there is literally nothing she can do to help… absolutely useless! As helpful as a chocolate teapot. Oh but she did say we can get a full refund if we return the item within 90 days…. Helpful…. NOT!

ordered lego on the 5th of December. Part of the order shipped. The rest is in limbo. They sent an email saying due to an issue at the warehouse my delivery has been delayed by 15 business days. This means it wont get here until the new year. That means the order is over 30 days and they said if you can find a product in one of their stores they will refund. Not bad as they took the money as it went to the warehouse. They should not take payment until it at least ships. Everyone has lots of money to buy gifts twice in this time with fuel prices and mortgage rates rises.

Had an issue with my recent order. Excellent customer service (Nick) and problem sorted quickly. Really pleased

I've been charged twice for one product, reading through the site terms after being on hold for a while it seems common practice yet no other store I've bought from has done this, legos not exactly cheap either! Not happy and as 30+ year old manchild and a lego fan since I was a boy I honestly wouldn't recommend buying direct from lego, first time I have and last time I will

Die Bestellung ist bis heute nicht angekommen, aber die Rechnung wurde sofort abgemahnt. Die Hotline ist nicht erreichbar und auf eine Email wird nicht geantwortet.

Ho avuto problemi con un ordine era finito in riconsegna all'azienda perché il corriere sosteneva di non trovarmi , cosa non ver visto che mi era stato consegnato un altro ordine allo stesso indirizzo le mail le sconsiglio invece al telefono ho trovato una persona molto gentile che ha risolto il mio problema subito ordini online da migliorare, però sono felice che sia andato tutto bene alla fine

Un service logistique indigne d’une entreprise mondiale de cette taille. Des commandes qui mettent des jours à être validées, puis certaines sont annulées. Des délais de parfois plus de 10j pour les expéditions. Des semaines, voir des mois pour se faire rembourser les retours etc. Bref la pire expérience pour l’achat de jouets en ligne. Je déconseille.

Placed order 28/11, totalling nearly £140. On 02/12 I got an email cancelling 1 item and that the 2nd item was now in warehouse so can't cancel. Finally managed to speak to lego today. Apparently 2nd item was out of stock until 08/12 so could not have been in the warehouse!! Still no delivery or update. Won't let me cancel. Ordered cancelled item from Moonpig, much cheaper and delivered within 24 hours.

Bestilte 1 lego robot for 6 dage siden. Skulle være på lager. Min ordre står stadig som modtaget. Fik den 2 uger efter eller par dage efter jeg skrev dette her på trustpilot. Dont order anything in this shop. You wont get it as it looks. I got it after 2 weeks. Or a few days after I wrote this.

Placed an order on 27 November after Black Friday sale and the item has been sitting “in warehouse” since. I am unable to cancel the item as it’s in warehouse and have tried on multiple occasions and multiple ways of getting in touch with customer service, last attempt I was on hold for 45mins then gave up and left my number for a call back…nothing. After contacting a local store for help I found out I could have ordered and chosen the click & collect option through their independent store website and not Lego.com. Their website does not stipulate this. And while I am still waiting for my order to arrive, and for a call back, I have received an email asking if I’m enjoying my Lego product and to take a survey giving feedback on my recent order!! What a joke. Hopefully I’ll receive my item one day. Terrible customer service