Ich habe 2 Lego Teile bestellt. Beim Versand ist es dann wohl zu einer Vertauschung von Päckchen gekommen und ich habe etwas völlig anderes bekommen. Meine Reklamation wurde sofort bearbeitet und ich habe die bestellten Teile umgehend bekommen. Die ganze Angelegenheit wurde sehr freundlich und professionell abgewickelt......ich kann nur sagen ...die sind fix auf Zack ...dafür gibt es natürlich jede Menge Sterne

Zeer slechte levering vorige week besteld. Levering duurt 2-3 werkdagen. Ondertussen ligt het pakket al 3 dagen gewoon klaar in het magazijn en is het nog steeds niet verzonden.. gewoon op bol.com of ergens anders bestellen als de prijs niet veel verschilt

If you are on a clock, DO NOT buy directly from their website. They have the worse and longest delivery process I’ve ever seen.their customer service team is not helpful and an order placed on November 30th has not shipped out yet. Awful service.

I ordered Lego for my grandson on-line. Firstly, the address was wrong on the order. There is no way at all to correct it. Had endless on-line chats with robots and real people. Was told that I should wait for the order to be sent and then contact the courier myself. Tried this, it didn't work I then had to chase around the area trying to find my order. I am 73 years old and disabled. I eventually found the address only to find my order had already been opened. I would recommend anybody thinking of ordering Lego NOT to deal with the company but try Amazon. Much safer way of buying!!

Amo i lego , ma non amo le truffe legalizzate lego !! 399 euro per le nuove montagne russe loop è un furto sopratutto perché hanno 3670 pezzi , fatele pagare 299 o 329 non 399 !! La lego è troppo farà e pensare che a pezzo di plastica a loro produrre costerebbe forse 13 centesimi a pezzo …

Order two sets of Lego (both in stock) on 26 November 2022. They have been marked with the status "In Warehouse" for the last ten days. After contacting the Lego customer service team, I was informed that they do not know when they will be shipped because they are busy, worst still I can not cancel the order because they are "In Warehouse". What company has such poor process - it is 2022!!

Ordered 3 sets of Lego from them on the 29th of November. At 6th of December my order still in warehouse. I had an online chat with 2 or 3 robots before I can speak to normal person. I lost my patience so has been pretty rude. But it seems to be only way unfortunately, same day I got an email saying my order is on its way (hopefully).

Whilst most online companies appear to make the extra effort to keep customers satisfied and get orders out timely. Lego just add 5 extra days to their already slow 4 day delivery schedules. This just reflects their arrogant and cavalier attitude towards their customers. It's a shame there is no real alternative otherwise I am sure customers would leave Lego in their droves.

I pacchi sono fatti molto male, alcuni set sono pesanti e le sorprese sono all'ordine del giorno, la scatola rovinata ha una percentuale altissima! Però il servizio clienti è molto gentile e premuroso e si occuperà di mandarvi un'altra spedizione dell'oggetto in maniera rapida e gratuita! Però basterebbe fare meglio i pacchi e usare un cartone piu spesso per alcuni set....

Arrogant, passive aggressive customer services. Legitimate order of 1 item, paid for then cancelled and told I can never order from them again! No reason given. I have since been told I have tried to bypass their limit checks which is unfair to other customers. Wt… defamation of character anyone??