I’ve shopped with ScentCity before and both times the customer service has been GREAT! This second time however I’m prompted to leave a review because not only was the packaging so thoughtful (hand written personalized thank you card🥹) but they also gave me an additional fragrance sample, eventhough I had already chosen 2 complimentary with my order. My order arrived today and I’m very satisfied. It’s small details like this that will keep customers coming back!

I bought a perfume in Venice last summer and it was the nicest perfume I’ve ever had. Once I had finished it I was desperate to get a new one and I saw scent city had it. I had never heard of them before but I purchased the perfume and it’s perfect - just like the one from Venice in the exact same packaging.

Very quick and professional service. Thank you

Thank you for a great selection of perfumes. I wanted to buy Camellia 3.2 for a long time and took the chance to buy this perfume at a discount. Delivery was fast and safe.

I purchased from this company for the first time, choosing Histoires de Parfums’ Tubereuse 3. Really lovely experience from the customer service agents who responded to my query on a Sunday, to the handwritten greeting with my order, and the complimentary samples. Will definitely shop with Scent City again.

I’ve ordered from Scent City several times and the service has always been great. They carry a few brands that are hard to find in the UK and always include samples of your choice with your order. Their point system is a nice feature as well.

Thank you for your kind cooperation and quick response to the email and commitment to the delivery date, this is my pleasure to be honest

Excellent service from scent city, did not have the perfume I wanted so upgraded me to the more expensive version at no extra charge, friendly efficient service, will definitely be purchasing from again can recommend 100% thank you x

I can not begin to tell you how livid I am about my experience with this company. I live on the East Coast in the US. I was searching for a fragrance unavailable here. I was giddy when I found it here. Although, I was hesitant to order internationally, I went ahead. A week later, order status was “unfulfilled”. I called and was told it would go out that day. No change on website. I sent an email in which they lied and said the status update was sent and must be in spam folder (it was not) but nonetheless it was 3-5 days until my receipt. They provided no tracking, no updates! Ironically, I ordered from an Italian company at the same time—it arrived only 10 days from initial order! Do Not Order from this company, scam artists. Margaret A. tolliver

I received my order I am very very happy with it fast delivery very good customer service will come back again and buy some more thanks again.