Excellent
I spoke with Paul today on live chat Very professional & informative service. Paul was extremely courteous & helpful.
Beyond helpful service and a great test!
Beyond helpful service and a great test!
Paul was great unfortunately my tests…
Paul was great unfortunately my tests have been lost twice now
5 stars for Paul
Quick response and provided missing details about my shipment
Felt 100% better by avoiding foods as…
Felt 100% better by avoiding foods as recommended
Paul answered my questions politely and…
Paul answered my questions politely and quickly. Good service from him! Wasn't so sure the other day (didn't seem to care that I was confused with the steps video lol), but today was a good one.
Spoke via Live Chat to Jake
Spoke via Live Chat to Jake, support agent, who answered promptly, was very helpful and answered my query without hesitation.
Very thankful and impressed
I have just purchased a test, and had a question regarding whether my order had successfully gone through. I used the live chat to message my query and was so impressed my the response I received. My order was quickly checked up on and it was confirmed to have gone through. He promptly sent through the form I was missing and offered to help further. I am blown away by their service.
Helpful 24/7 chat
Blood sample was lost in the mail, Paul was able to quickly clear up the matter by sending a replacement kit free of charge.
The 24/7 live chat was very helpful
The 24/7 live chat was very helpful. Dave solved my problem promptly and was really amicable. Thank you and have a happy Thanksgiving!