Great online help. Thankyou. Now waiting for results.

Absolutely brilliant service. I lost my test sheets & I went on their live chat and they sent me my downloads straight away. Can’t wait to get my results ☺️

The test was very helpful in understanding my intolerance. the online chat is super helpful when discussing the test, and the results arrived within 2 weeks

Very helpful company, very convenient to be able to do from home. There was excellent communication from the company when sending and receiving the tests and in the case of lost results, the live chat feature on the website resolved the problem immediately.

Happy with service and communication , thank you.

Heather was very helpful!! Would definitely use the chat service again.

Extremely easy process, had our test results back quickly and had a query regarding it. Heather was really friendly and answered all of my questions (as dumb as they were). I spoke to Sam too before we got our tests and he was just as lovely. Cannot recommend enough!!

Their promptness of reply is good, but this company is misleading with their use of Canada as the location - it would useful to know that everything has to ship via the UK so we can factor in Customs charges as it does not clearly state that they are in the UK, on the bottom of their page it says they are located in Quebec. I am awaiting my confirmation from the lab, it has been 1 month so far since I shipped my sample.

I highly recommend anyone who has tummy issues to do this test . My daughter has had constant problems with an upset stomach , she worked out lactose was a problem but was struggling to workout what else was the problem. Her son (11 years old ) ( my grandson) was having terrible problems with asthma and upper respiratory problems since he was born. So she decided to get them both tested . A very quick collection of approx 5 strands of hair each , with clear instructions where to send it and how to package . It gets sent to Sydney and then to the UK . approximately 4 weeks later a very in-depth report was emailed . As expected my daughter had a very high reading to lactose , also gluten, passion fruit, pineapple , soy and numerous other things . My grandson came back especially high with soy and soy sauce , which was really interesting because he’s been on soy milk all his life because he could tolerate cows milk . There was no sensitivity to cows milk at all . For the last 2 months he’s been on no soy products and touch wood his Asthma has really settled down . I’ve just sent off a test for myself , I’m interested to see what comes back with mine.

Very helpful on a holiday, quick response