Rob on the live chat helped me solve my problem and explained everything to me and even sent me direct links. Very helpful.

Excellent chat service from Rob

Great customer service every time, I have used this company myself and for relatives many times, and when working in a health store I have recommended this company a numourous times and every time a customer has been very happy! The business seems to have made changes for the better and made the process easier to follow on how to send off the sample. They seem to have gotten busier and hiccups can happen reading reviews below however if anything is lost the company have been so swift at sorting the little confusion and they have customer service 24h None of my customers or family friends have had issues I feel sometimes people should consider properly prior to giving a review as this company has helped so many people I know and I'm so grateful for their lower prices

Extremely fast chat , the guy helped me with what I was asking , recommend it to everyone

Very good service with prompt online chat.

Great service from chat person. I was struggling to download submission form and he sent me a link to the chat which worked straight away. His name was Rob.

Great help from the live chat

GREAT COMPANY WITH BRILLIANT SERVICE As my account hadn't been used for two years it had been closed due to their data rules. I simply asked via the chat feature on their site for help. I immediately got help and 'the chat person' sent me two emails with my previous results in. All very helpful, understanding and done within mimutes. I only wish everything was so easily done. Thanks

Really good and nice and helpfully

After losing my test results from several months ago I had a live chat with Rob who managed to find the results and send them within a few minutes. Great service 😊