Rob with the live chat helped me with my concern on where to send my samples. Thank you for the quick response

Very helpful staff. Thank you for resolving my problem.

Ik had in 2019 een aankoop gedaan via Groupon toen heb ik stalen opgestuurd echter heb ik toen niets terug gehoord. Door ziekte kon ik daar niet meer achteraan. Nu jaren later heb ik toch contact met het bedrijf opgezocht en ik mag gratis de stalen opnieuw toesturen en dan hoop ik uiteraard wel wat terug te horen en dan ga ik ook vanuit. Ik ben dus heel positief over dit contact.

Quick to respond via live chat, answered all my questions very comprehensively.

Very interested in my problem and help resolve immediately

This is a copy of the email I sent to this company. I’m waiting on a reply. “I have been so disappointed in the ‘results’ you found in my test. I can’t believe them. Intolerance of ‘Cornflakes’, what ingredient as there’s quite a few? ‘pot noodles’ again what particular ingredient? Out of 975 possible intolerances you only found about 30? I find that extraordinary. I had this test done years ago with another laboratory and their results were so much more believable. I have been monitoring my food intolerances for years by recording then eliminating problem foods. I basically know what I have an intolerance of but was getting your test done to confirm my findings. Needless to say I won’t be using your lab again, even if I did decided to have another test.”

Great customer service!

Als je een vraag hebt word je snel geholpen op een vriendelijke manier. Goede service en een waardevol rapport waarin je kunt lezen hoe je je gezondheid kunt optimaliseren.

Don’t waste your money. Received the test kit. Completed and sent off in the smallest envelope they provided. Paid for rapid response. Chased and checked on site, no test received. After emailing what to do as site stated no sample received, bizarrely a sample and results where emailed to me within minutes. Doubt the results. Avoid. Pay cheap, pay twice.

They get a one star because I have to click something, otherwise they would get ZERO stars. Keep away from this company. They do not deliver the KIT in New Zealand and every time you contact the support team, they come up with another lie. They even provided me with a bogus track and trace number when they have not dispatched the KIT after one month of purchasing it. I have requested a refund but they keep ignoring the emails. This is a scam and they should be reported to facebook for their scam and the commerce commission in NZ for their false advertising and from other reviews, it seems they come up with bogus results as well. People, be aware.... do not buy ever from Test your intolerance NZ and report their operation. Ava