Appalling! Ordered a kit in May and it has still not arrived. I have since asked for a refund, which I was advised would take 15 days. It has now been almost 30 days. No one is available on the phones. Live chat assistants cannot help and say they need to email people. Email responses are not being responded to, if they are they are after 10 days or so, with no real action being taken. I was trying to be understanding due to Covid-19, but their website clearly states there is no Covid-19 delay! I just hope I get my money back as I have not had the service from them of even satisfactory standard.

I sent my samples in early May from sask and the website is still saying awaiting samples. This seems ridiculous, starting to question if I was scammed! Update: they just happened to receive my results the day after this review. 7-10 days for processing, will keep everyone updated with results. Update: mid July. Now received email my results are ready to view but getting an error message when opening.

This company is a scam! Stay clear. Ordered a test kit- arrived way later than estimated. Sent it back, they confirmed receipt after 4 days, then no results since. Been 7 days already and I paid for express turnaround (max 48h). Spoken to people on live chat 3 times now- each time asking me to wait 24h. Asked for a refund twice- each time told they have to refer to senior management and that Id hear back after 12-24h. Again, nothing. I'm pretty confident this company is a scam, STAY CLEAR!

We completed the allergy test kit and promptly returned it to the lab (which is another company). After weeks of no response we were told that the kit was lost. Several weeks later we are still waiting for a refund! AVOID THIS UNPROFESSIONAL COMPANY.

I was reacting to so many things. Couldnt figure out exactly what foods or things were causing issues. The test for 800 items was very helpful in figuring out what some of these things were along with the ALCAT test. I am going to use this test again for sure.

Kein Support, Probe mehrmals geschickt, keine Reaktion,ACHTUNG FAKE FAKE

Betrugsfirma, die Kunden verspricht, anhand der DNA durch Haare nachweisen zu können, dass Sie Allergien gegen Nahrungsmittel und Co haben. Am Ende kommt aber nicht einmal ein Ergebnis an.

I am happy with the report. I paid for my test on April 8th and got my results on June 19th. That's 73 days. Despite having a Canadian domain and address, it appears that test kits and testing originate from/in the U.K. When I put this in the persepctive (along COVID-19 and the slowness of the mail), that's a reasonable timeframe. The company should do a much better job of managing the expectations of it's customers, communicating the actual logisitics and giving more realistic timelines.

Warte seit 6 Wochen auf meine Ergebnisse!! Man kann nur über einen Live Chat mit einem George kommunizieren. Es ist immer George und man bekommt immer andere antworten. Unten wird auf Kommentaren geschrieben, dass die Seite testyourintolerance de wohl nicht die richtige Seite ist, weil es nicht in verschiedenen Sprachen angeboten wird und man die angegebene Seite nutzen soll für mehr Infos. ABER auf der Seite mit com/why-trusted-shops kann man oben doch die Sprache ändern und landet automatisch auf die .de Seite!!! Sorry einfach nur Geld und Zeitverschwendung!!

Das ist der unfähigste Onlineshop, den ich in meinem Leben gesehen habe. Rückerstattung aus Stornierung seit 10 Tagen nicht erfolgt. Das ist eigentlich eine Sache von einer Minute. Auf mehrmalige Nachfragen wird man immer vertröstet, dass sich der "senior support" darum kümmern wird. Diese Stelle muss anscheinend erst noch besetzt werden. Hätte ich die anderen Bewertungen nur mal zuerst gelesen. NICHT KAUFEN! FAKESHOP! UNSERIÖS! ---------------------------------------------------------------------------------------- This is the most inept online shop I've seen in my life. No refund from cancellation for 10 days. It's actually a matter of a minute. After repeated inquiries, one is always put off that the "senior support" will take care of it. Apparently, this position has yet to be filled. If only I had read the other reviews first. DO NOT BUY! FAKESHOP! UNTRUSTWORTHY! ------ Antwort auf Ihre Reaktion: Auf der Deutschen Seite (testyourintolerance.de) wird dieselbe eMail-Kontaktadresse angegeben wie auf der englischen. Sie gehören eindeutig zusammen also was sollen die Ausreden?! Kümmern Sie sich lieber um mein Anliegen, bevor ich Klage einreiche!