After I purchased G45 off of Starfire Direct website, I received a call from Scott Nunes promptly asking if I needed anything or if I had any questions that I needed addressed. He was very helpful in all aspects of customer service and I would highly recommend their product and services. Thank you Scott and your team for being very helpful!

We ordered a fire pit 6/24/24…..with estimated delivery in July…then they said they encountered production problems and delayed delivery till October…it is now 10/26/24 and I’ve emailed and called with no results…I clicked track my order and it says not found…we’ve paid $2000….are they a scam???

Scott Nunes was extremely helpful and very fast getting me the required information.

I purchased a fire pit that I was told had slight damage. Mari in sales was very friendly and sent me several photos of the unit. Upon receipt of the unit, it was obvious there were manufacturing quality issues, and some poorly done rework to the finish as well as the damage disclosed. The chip and cracked corner Mari showed clearly were no big deal. The real issue is you can see the honeycomb layup material bleeding through the surface, and there are hairs/fibers embedded in the paint. Poor quality manufacturing workmanship, and these areas were not identified in the photos. The entire unit needs to be refinished properly. I reached out with my concerns and was promptly contacted by Steven Kinsey from Customer Service. I was pleased he said customer service was important, and he asked me what I wanted to be satisfied. I explained the entire unit needed to be refinished, and he repeated the terms of the sale and again asked what I wanted. I don't know the cost to properly refinish their product. Regardless, what I wanted was good professional customer service and recognition that the quality was substandard. Instead, I was floored at the fact Steven stated that the quality of this unit was indeed what they consider to be standard new quality, and perfectly acceptable to them... For this reason alone, beware! See pictures below of this new quality finish, and you be the judge... I tried to upload images, but got the error below. * We could not upload one of your files, please try again later or contact support. P. Lando

Scott Nunes was a pleasure to work with. He is very knowledgeable and helped me to make the right decsion on a fire pit. His follow-up and customer service are excellent. I enjoyed my experience with Scott and Starfire. Also, the driver who delivered the fire pit was helpful. He helped me get the fire pit from my street, down a long driveway, and into my garage.

Broken glass package and replaced it immediately. best customer service on the planet.

We love to enjoy the outdoors so spending a lot of money on our landscape and then having to figure out what furniture will accentuate our landscape was not easy. We checked out some of the biggest companies online like Wayfair, Amazon and retailers like Target, Walmart, Macy’s couldn’t find anything elegant and high quality. We then ventured into Crate & Barrel Pottery Barn, and West Elm but were sticker shocked. The next step we took was to look into smaller companies to see what they had to offer and we encountered StarFire Direct, quite possibly the most impressive company with the quality that they offer and even more impressive was the customer care and follow up. An agent named Scott knew exactly what we were looking for and gave us so many great options! The price was right, and we’ve been hosting gatherings with guests astonished by the sturdiness, beauty, and simplicity of our fire pit and patio set!

This company redefines the word CROOKED! They make tons of promises and when they fail to deliver they have lots of excuses as to why they are not wrong. If you want to be frustrated continue with this company otherwise shop some place else.

Dealt with Scott Nunes, who did an outstanding job in follow-up and making sure we didn’t forget anything for our DIY fire pit remodel. Products only as good as the service that comes with them is TOP! This is a place where you can speak to a professional and have a meaningful professional conversation. Definitely the place (starfiredirect.com) I will go for any of my fire pit, fire place etc. needs.

Starfire Direct is the most professional on-line shopping experience I have ever had! Scott Nunes and Steve Kinsey were all over the problem I was having after purchasing a log set and burner, but having only a few inches of flames. (Turns out the gas pipe was packed with lots of debris/ashes so only a small amount of gas could get through). But trying to troubleshoot this, they sent me videos, and other ideas to help out and I talked to Scott on the phone several times, both when purchasing and troubleshooting. Converting to gas logs is not simple; I was glad to have these two experts, ready to help in any way! It is a level of customer service I am not used to anymore!