Hard to beat, product always available!

I would definitely work with them again.

Saw the fire pit pan online and checked several online companies and found what I needed and at a great price. The sale associate was knowledgeable and very helpful. I would highly recommend this company to anyone looking to build and or enjoy a fire-pot top of the line products at a reasonable price. I have numerous compliments on my fire pit

Our gas fireplace was in need of a new log set, when we contacted the manufacturer they told us they no longer made them. Their suggestion was to get a new fireplace! Considering the cost and construction involved, I started researching various websites and ran across this one. I saw the larger rocks and loved the look. They are perfect! It makes our fireplace look more modern. I'd recommend this to anyone who wants to update their gas fireplace.

I had some questions as well as didn't see the kit I was exactly looking for. I called Kim and explained what I was doing and was helped with them modifying the kit to exactly what I needed. Follow up questions were answered also. The burner is 304 stainless to resist corrosion and all of the products are top quality. Strongly recommend buying from them.

At first I had some reservations about this type of unit. But as we use it,we realize it is, and has tuned out to be PERFECT for our family room. No to very low odor and is clean burning, throws heat and is comfortably warm and esthetically delightful.Just follow the mounting and safety directions and enjoy!

We have a beautiful round patio with a boulder (cut out to have a fire ring in the top! When it was installed the landscaper put in black lava rocks. I have now converted the rocks around the boulder to be white marble chips and the rocks in the fire to ruby red rocks (for an overall Indiana Hoosiers - red & white) look! My friends all want to know the name of my landscaper now assuming he did the great work! Starfire products are great and the customer service I received was phenomenal!

After hitting numerous dead ends From Vermont Castings and their dealers, we were left with no parts available for our Chalet Fire-pit. The replacement parts were just not being made anymore and in fact Vermont Castings may be out of business because they never communicated back. While searching for burners, I came across your website and made a phone call to your customer service. The helpful women at the other end of the line assisted me with not only a new burner, but a custom stainless plate cut to fit the chalet. She followed up with my order to make sure I had everything I needed to get our pit going again. Everything fit like a glove, the reinstall couldn't have been easier I only wish I could remember her name as I would like to give her the kudos she deserved. BTW the products perform better then the original. With a more vibrant flame and greater heat output. For over a year I was trying to get the original parts from Vermont Castings and their dealers, in one weeks time your representative had our pit performing better then it ever did. Thank you for the outstanding service and products.

We purchased the Largo Moreno Hammered Copper Fire Pit years ago. It has become the centerpiece for our summer outside entertaining. The fire is large and mesmerizing (albeit with no governor on the gas inlet). And Starfire was very accommodating in customizing a copper cover for the glass so that we could protect our kids from their own curiosity. Four years and still going strong, so pretty durable too.

The staff was helpful and friendly,