This purchase was to surprise my parents in their new home and Mari made the experience so easy and listened to the wants I needed for my parents back yard oasis. Thank you very much Starfire customer team, and Mari specifically for her help and understanding with this project.

Mari was great! I have zero experience installing fire pits. After describing what we had and what I thought we needed, she guided me through the process of selecting all the items we needed. So helpful!

Mari was very knowledgeable about the products and how to install them. She was super nice and pleasant to work with.

Mari did an outstanding job of helping me replace a hard-to-locate burner cover for my firepit. She was very professional and personable in both our conversations and e-mails. I have dealt with Starfire Direct for several years and placed various orders and have not once been disappointed. I would highly recommend this company as well as giving accolades to Mari for her excellent work.

My firepit was a complete DIY project. Problem was that I really didn't know what I was doing. I had many, many questions about using propane as fuel. Scott Nunes was extremely helpful in answering all of my questions and guiding me through the construction. He made spot-on recommendations and provided all the technical information that I needed. Scott responded quickly and thoroughly to all of my questions. Starfire Direct sells quality products and provides excellent customer service. I highly recommend them.

Scott Nunes is amazing. He is very knowledgeable and was able to help me find a glass burner that I could retrofit into my existing enclosure. Fake logs be gone! Welcome a warm soothing green glow with fireglass. He helped identify a burner that fit but also select a great color glass for my decor and fireplace. Thanks Scott!

Scott Nunes helped me with the firepit that I was working on. I have been contracting for 18 yrs and never have I done a firepit using propane. It's either been gas or wood. Scott saved me from something going wrong with installation. He was very helpful and responded right away. Highly recommend

Scott Nunes over at Starfire is amazing, they got us set up with our fire pit + handled all the questions I had about installation. Can not thank him and the Starfire team enough. Will definitely be shopping with them more.

Chip Davis was wonderful. Polite, knowledgeable and very patient. My husband and I had a lot of questions and Chip answered everything in a professional manner. I would absolutely recommend him and the web site to my family and friends.

We have been thrilled with the refresh on our existing natural gas patio fire pit with a new burner ring and copper fire diamonds. We now have a beautiful, large flame and the fire diamonds are an appreciated upgrade over the lava rock we previously were using. Scott and Taelor have been great resources to put everything in place.