As a residential architect, customer service and product quality and availability are always a primary concern-- both for me and my clients. I received excellent customer service from Scott Nunes! He was very knowledgeable, able to answer all of my questions, and was able to process my order without delay. The quality of my fire ring is excellent, and I recommend Scott and his team for all of your firepit needs.

I have an old home built in 1836 with a large kitchen/cooking fireplace in the basement. I was struggling to find a gas log set that would be appropriate for my specific situation. I called and spoke with Sasha who looked at the pictures, drawings, and measurements I emailed her while on the phone. From there she offered a few options and explained the pros and cons of each, made suggestions that made sense, patiently answered all my questions (I had a lot), and prepared a comprehensive quote. I placed the order over the phone with Sasha the next business day. Thanks for all your help

Purchased a Gravity Series Firepit from Starfire Direct and could not be more pleased with the product and the outstanding customer service. Dealing with the Starfire team exceeded my expectations from start to finish. Tech support went out of their way to assist me. Finally a company that values customer service, is responsive and produces a beautiful product.

This is a review of my customer service experience with this company. I'm a fire pit novice, at best. I had a custom fire pit fabricated by a third party. The fabricator makes wood fire pits, but said it could be adapted for natural gas, and recommended Starfire for the gas connection and burner components. My Starfire customer service rep was Chip Davis. The custom and collaborative nature of the project led to MANY phone calls and emails with Chip. He was unfailingly courteous, friendly, patient, and insightful. As a novice finding my way, I really appreciated his guidance. The parts are on their way to me, and I know they will work out great. As a business owner myself - I really appreciate good service. My note to management - KEEP HIM.

Hi Steve Just wanted to thank you for such a speedy shipment. Received the clips husband installed them our firepit is back on working order, Thanks much! Dee Koerper

I was in search of an affordable, yet durable cement custom firepit that was able to store the propane tank inside. I spoke with Michael Eastin multiple times and he was able to answer all of my questions pertaining to colors and durability. We were very happy with our Beton Round Concrete LPT Fire Pit and added the burner cover and wind guard. Not only did it come with the lava rock but we received a discount due to their current sale going on. Thank you Starfire for your service and quality! We will definitely be recommending your products to others! I will post pictures as soon as the patio furniture comes in and the setup is complete!

I brought gas fire pit kit but I didn’t receive it and they still charge me $1,294 .. Please do not buy from these people. They are scammers. The customer service is very bad that they put you on hold for hours and hours. They also never even get on the phone to talk. I don’t recommend to anyone to buy from Starfire Direct.

If you're considering purchasing glass from this company for your fireplace I implore you to Look at their reviews, not on their site, first! This company has a history of being both not thorough relative to technically advising you of your application's requirements, nor accepting Zero Responsibility and Accountability if you have problems/issues with their products. Even if you feel confident that you have asked all the pertinent questions relative to your application, you find out the sales associate you dealt with for over an hour neglected to advise you of some very Basic considerations, specifically there is a Big cause/effect in the air/gas flow thru 1/2" & 1/4" glass creating Soot turning our designed 1/4" Teal glass BLACK in a relative short period of time. Upon contacting them concerning the issue, they advised us this is common and you just have to wash the black soot covered glass! We hired a specialist who individually place, piece by piece, the 1/4" teal design on the top layer to avoid it tumbling into and mixing the three colors together, now they suggest to take it out and wash it!!! In Conclusion, the company started out as if they were experts and ended up claiming they were only sales persons selling glass and we needed to get the undisclosed information off their website manual. They went from EXPERTS to NOT OUR FAULT!!!

Placed an order before Thanksgiving. I was told it woulkd take about 2 weeks. After about a 2 month wait I received my order. I opened everything up and noticed that parts were missing. I notified the company that I thought parts were missing and of course they wanted pictures of what was in the box. Starfire was apologetic about the issue and was going to ship the parts immediately. Well...the new parts were not what I was missing. i dont think they know their products very well. I hope they get what I need to me soon.

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