Tapco Homedry were great and I am SO…
Tapco Homedry were great and I am SO glad I chose them to do this job for me. Nigel and Mike were terrific and worked hard and cleaned up beutifully. The job was made harder by the fact that they had to rectify previous bad workmanship. Very pleased and would use this company again.
No hesitation in recommending Tapco. A completely stress-free experience!!
Tapco were excellent in identifying our damp and timber issues then explaining what treatments they thought were necessary and why. They were easy to communicate with and quick to book in the work. The workmen were extremely punctual, helpful and friendly.
What a great experience from Tapco
What a great experience from Tapco! Mack, the guy who came to do the work on our flat did an excellent job. He explained everything he was doing as the job progressed and answered all my questions regarding the damp proof work being done. The finished job is superb. Many thanks Mack. Colin
Brilliantly professional and highly skilled experience
Brilliant experience! Would highly recommend Tapco - from the informative, in-depth initial survey with Mike to the artistry-level plastering by Kaylan. As first-time buyers, this was our first bit of work on the house and Tapco made us feel comfortable, supported and informed every step of the way. Kaylan and his colleague opened up our fireplace and damp-proofed the inner and surrounding walls to a very high standard - even mirroring the curved edges on the wall of the chimney breast. Excellent experience all around!
Highly recommended
I thoroughly recommend Tapco who has just finished installing damp proof protection in my house. Wayne (who removed my old plaster & installed the new damp proofing) and Michael (the carpenter) were both absolutely terrific. They were a pleasure to have in my house and I am delighted with their work. It was a difficult job; my house is early C19 and Listed and the work included removing part of my staircase (to access the damp) and then re-installing the staircase again afterwards. Both men performed an excellent job. They always arrived promptly, worked extremely hard and cleared up meticulously at the end of each day. I don’t normally write reviews, but I am prompted to write this because the quality of their work was exceptional.
Always provide a really good service
Always provide a really good service, recently completed some damp proofing works. Jimmy who carried out the work as excellent
Great job, very impressed
I have been very impressed by the service and the quality of the work completed by Tapco. I am remortgaging my house and needed considerable damp and timber work completed to get the mortgage approved with the necessary guarantees. They provided the survey and quote quickly. The work was completed on time and to a very high quality. Robbie who was in charge of the job was obviously real pro who has been doing this type of work for a long time. He had really good attention to detail and kept me updated all the time. I would highly recommended this company.
No customer service, untrustworthy... In one word AVOID
The "operatives" to use the companies terminology were great and honest. Which is more than can be said for the company. Think hard before you give this company business. The survey I instructed was to be more in depth than my pre buy surveyors report- it wasn't and was; now with hindsight; I can see, in fact, an inflated work of fiction. The company couldn't provide photos or evidence of lifting the carpet as they told me they did and when we completed on the property the floor was infact untouched. The carpet had not been lifted and the underlay etc was still stapled to the underlying floor. If the operatives hadn't have been so honest we would have ended up doing a lot more unnecessary works. The additional works (and there are always plenty with tapco) are inflated as they rely on you being committed once they've started the job and we don't appear to be alone in finding this. An independent surveyor from another company has stated and corroborated that unnecessary works were done and were definitely over quoted for bearing in mind the report/ quote was based upon not doing the survey properly. Tapco wanted my copy of their report which I refused as no doubt they would copy and paste it to sell to someone else. The prices are hugely above market rate too. E.g. £850 to replace skirting boards. Jason is uncontactable and doesn't return calls so don't be surprised when the job has difficulties etc that they are suddenly nowhere to be found. All Alex does is send invoices for inflated works. The staff are treated appallingly. They don't send surveyors during the works to survey what is being done, if it's being done correctly or sign off on works as we were promised. So in short they rely upon good staff working for them, abuse them in the process and don't deliver on anything that is said, won't answer queries or questions and hide behind emails for customers who have genuine queries and questions.
DO NOT USE THIS COMPANY
I paid this company to damp proof my entire flat. It took six days and cost thousands of pounds including the work, vacating the flat, paying for a plumber to remove and put back radiators, repainting... The work was guaranteed for twenty years. Within four months the damp had come back. When I called and complained and asked them to fix the issue they said the damp had appeared since they carried out the work and they were not liable. Given the damp appeared during the hottest and driest time of the year, this is highly suspect. They said they had not noticed the 'new' damp at the time they carried out the original inspection and so were not liable. I'm really shocked and horrified that now I have to redo this wall and I'm back where I started with more bills. They should not have missed this. Now I am left with the damage.
An excellent and professional service
I was very impressed by the excellent and professional service I experienced all the way through with Tapco. The office staff were partially attentive and helped with everything I requested.