I ordered 2 whitening kits and a few other things but received only 1 kit. I reached out and Linda responded in 5 days promptly sending me over another one. I love their products and their service. Other whitening products hurt my teeth but never with Snow. Customer for life

Customer service was great. My refund was immediate

I enjoy and trust all the products.. the instant whitener and whitening toothpaste are great as well as the wireless tooth whitener.. it’s easy and I use the products to whiten and maintain.

Timely customer service ! Was expecting to wait 1-5 days but got a response in 10-20 minutes !

Customer service is the worst I’ve ever seen. Ordered a toothbrush and it was missing from the package. I also bought the order protection insurance but it doesn’t matter since they won’t even respond to you. I emailed and called and made tickets over a week multiple times and no response.

Customer service rep that handled my issue was very responsive and was able to resolve my issue in a timely fashion.

John T with customer service helped me tremendously with great communication and solving my issue.

Amazing products and very helpful team

The immediate response to a defective mouthpiece e-mail started the interaction off perfectly. Made the whole thing very simple. A new replacement was in the mail that same day. Very helpful. And I love the product!

I actually love the product, but I had a problem with my last order and no one from Snow customer care is responding to my emails. 7 emails over 4 days with zero response from them at all. Really disappointing. EDIT: thanks for the response at the EOD 3 full days later, but your communication to me on the 6th was for a different order. check the subject line which clearly identifies the order in question which is still not resolved. EDIT: order still shows on my account as partially refunded. would be super to receive an email response and not communicate through the review.