Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too high) , then fee $20.00 electronic filing fee (Ok sure), $23.00 Lien Fee ( What lien fee I was buying cash), $799.00 Processing Fee (Really Rip Off) and $20.00 Temp Tag fee (Ok makes Sense)......Ok wait not shown any where on site cash buy now, Sergio informs me that a LoJack is already installed on all their cars and will cost additional $999 on top of already crazy rip off fees Required. Typical east cost and west cost rip off auto dealers that have not been yet investigated or laws changed by state legislative branches.

Cars are very dirty, salespeople don't seem to have any knowledge of cars, didn't understand my questions regarding different engines and transmissions such as CVT vs 6 speed etc. forced to buy extra warranty to get loan, salesmen are evasive when you ask them details about financing, they keep you there hours then shove a 50 page contract in your face, don't review it and ask you to sign it. Promise services then avoid answering your calls for weeks. I was personally called a name for simply following up on a service that they promised and wasn't done. They seemed like they were trying to make it difficult so I would give up trying to get them to fulfill the service they promised and put in my contract. All in all I wouldn't go back.

Not impressed with a commercial I can't understand here in America !

The car came without a front tag bracket and tire jack. The salesman told me he would take of both missing things but he didn’t. I had to purchase the missing things on my own

Excelente experiencia y atención.

I am a pediatric nurse working 60 plus hours aweek a veteran and a senior who was a victim of shady ? Illegal dealings by Eastern Automotive in Frederick, MD .They took back vehicle, still have my down-payment 2,500 and my trade in with UNSIGNED title.This was not due to a decline from finance company ,but because finance company during welcome and contract review made me aware of undisclosed to me charges on my contract. They advised if I didn't want services to tell dealership as not dependant on loan.I did and they refused to cancel or remove from contract and called me a liar threatened police and 3 large men came and took vehicle saying I had no right to car.I am going thru alot Ive had to rent a car to get to work. I am so stressed and still not understanding why this happened or how it was legal, as I had tentative approval from other finance companies as well and told them that if only they removed 4638 in services unneeded not told about. They refused to negotiate were rude and threatening and since they took vehicle Ive heard northing from dealer or the customer service office that promised help.My ?about my trade went unanswered as did my request for refund, I have hired an attorney and filed several complaints, but this is and has been one of the worse experiences of my life. I had the vehicle 9 days but have paid insurance on it for a month.

there is a nice place but the services and prices are not so good

Great experience, I bought a RAV 4 2019, it runs great and they help me with kindness and respect!. Thank you, Easterns Automotive Group!

Broken promises. Sold me LoJack without telling me it was built in. LoJack does not work and will not give refund. Promised two keys and full tank of gas. Didn’t happen. Will not make right. Buyer beware!!!!

This company is a no go Zone.Let me share a second butter experience. Called them after they said I should get an offer letter and bring which was the requirements to get the loan approved. I went there with an offer letter. Sat for hours and they checked my credit four different banks. Minutes later they came back and said I have a pre-approval. And I should bring $4000-$5000 to get the car. Chevy or Ford. Then I went back and read the Truth in Lending act and came back to inquire about why I need to pay for a loan. Guess what???they said I do not have a pre-approval, and secondly they need to use that money to secure a loan. Which is not true. I asked dwhy don't you pay money to secure a credit card and they trying explaining with some anger and shaking like babies. Then I asked for the pre-approval so I can call that particular bank to know why they are requesting $5000 before securing me a loan, lol the manager went to the counter, after minutes came back and told me I need to go talk to someone else. This has been his statement before as soon as I asked if they participate in the Truth in Lending act, he became angry and asked me to go talk to a lawyer, I told him.yes I will sue if they don't participate in Truth in Lending act. Guess what he woke up and told me he has nothing to say, and before going he told me I had written a review? I said yes and he said I wrote it so others can see and make their decisions off that right? So I should go talk to someone else! Lol this is a NO GO ZONE. Easterns On FORD MEADE ROAD LAUREL IS A NO GO ZONE. Very very bad customer service. Don't go there. Don't please. Next I saw the agent I spoke with and asked him who pre-approved me and he called the name of the bank and before he could say it another agent ran to him and stopped him and asked him not to mention anything. This is how bad things are here.