I would of thought tackle direct would reach out to ya by phone that the sale items they had were out of stock it took weeks of reordering to the order was placed. Never had issues before just this one time. I tell lots of people about tackle direct because prices are good and usually so is the service.

Horrible company. They just really suck. I ordered a fishing lure and they scammed me, it never came. Don't trust them.

No complaints whatsoever. Everything went smoothly.

UPDATE: TackleDirect worked hard and made it right. My package arrived today and I was very pleased with the compensation. Will try this company again after things return to normal. Honestly could not be more disappointed with this company. I had no problem getting help via the live chat prior to placing my order on 5/29. Has now been three weeks since I placed the order and I have tried several times to reach someone via email and live chat and of course I have had no response. Money gone, no update, and no items, I really can’t not feel like I have been scammed. I advise Tackledirect to reach out to its customers now because I have seen dozen of experiences just like mine over the past month and they don’t seem to care. Not sure if they can repair their reputation...but I would at least like to see them try! Order#315938426

Ordered combo rod and reel. The reel showed up but no rod. Charged full amount. Haven’t returned any of my emails. If they are overwhelmed then don’t say you will respond within 24hours. If the rod is backordered, I’m ok with it just let me know or as I told them I will change up to one that is in stock. Just can’t recommend based on this experience. I believe they are a good business but something is just broke right now. Since they don’t response it’s not like you could request a return.

Do not place an online order with this company. They have shut off their phone lines and do not answer their emails. The many bad reviews that are offered here mirror my experience exactly. I'm 11 days out from placement of order and have heard nothing. They blame it on the pandemic but I do not buy that. Answering email inquires does not put the service desk personnel at risk. They have no credibility at all.

Thanks, a pleasure doing business with you.

Update: Got my refund. Rebecca was so helpful. Right to say the pandemic delayed their response to my issue. This an update: Tackle Direct did reach out after this review and has offered for me to return and they will refund. They apologized for the delay of response. When I get my refund, I will definitely give them 5 stars again, as I have said, prior to this last purchase I am happy with their service. I guess this is because of this pandemic. I have been a loyal costumer for over 5 years and my experience was great but this last purchase, I was really disappointed for the following reasons: 1. The reel I bought broke on my second use. I emailed to ask assistance on the warranty and I never heard back. 2. I wrote a poor but fair review of the reel for the other costumers to read but Tackledirect never post my review. Now I have the impression that they only want good reviews for the products maybe for the sale but in the long run costumers will not be happy with them. I hope Tackle Direct will reach out to me to keep me as a loyal costumer other than that I think they lost my business.

Great waders got them fast too

Horrible customer service. First time ordering and received my order and was missing alot of product. No idea when I will receive the rest and no one will respond.