Brilliant service
Brilliant service
Very knowledgeable and helpful staff
Had a great experience with this company. The online system was simple and the staff were knowledgeable and always available to help with queries (Lorna and Paul). They helped find better prices when rates went down (although once we contacted them) and were quick to call and pass information on where needed. Would definitely use next time as we have no understanding of the systems at all!
great service
charlotte wilson and hannah cassidy couldn’t have been more helpful. made sure i was kept in form at every stage. would definitely recommend!
Got the remortgage but lack of organization
On several occasions, I perceived a lack of communication and had to initiate phone calls to request updates. Additionally, there were instances where I had to resubmit and redistribute documents that had previously been shared. Consequently, what I initially anticipated to be an efficient process felt unnecessarily repetitive.
Misled on high costs of service
Misled on high costs of service. Essentially they charge you and the bank a fee. Fee I was quoted was £1500 after initial £195 (non refundable deposit) which they charged just for getting an agreement in principle. When I received the contract and the high fees I went elsewhere but I am now lost £195. My advice use the new homes group. Same service but no fees to customers. Who wants 1500 pounds added to mortgage??
Top job!! Second charge
Top job, amazing service from Aaron and Michelle so happy with the speed and ease. Very on the ball knowledgeable got me a great rate and the advice was superb with my second charge. A positive cam do attitude. After valuation I was able to ensign and the funds were in so quick thanks so much guys
Excellent
Extremely proactive, excellent service, mortgage deals and life insurance exceeded expectations, all stress free with peace of mind for the future. Would very highly recommend.
The best
Efficient, professional and informative support. Thank you
Your mortgage people was amazing…
Your mortgage people was amazing sorting me a new mortgage being very efficient and always keeping me updated with the progress i would highly recommend your mortgage people to anyone
Hannah from Your Mortgage People has…
Hannah from Your Mortgage People has helped me securing the best mortgage deal during the most difficult times in the market. She was informative about any changes and her communication skills and time was brilliant. The completion was very smooth and satisfying. Thanks Mark for helping us during completion.Thanks Hannah for all of your hard work and support.