Review for Jack's Magic compost. For many years I have bought this compost. What has happened this year? 😭 It is horrible! Must be a new mix, but I hate it. The top of pots dry out and form a hard crust and all my plants and seeds are nowhere near as good as before with the old formulation. It has a very woody texture ..no good for smaller seeds which struggle. If you are going to change the mix then don't call it by the same name ( unless it's 'Jack's lost it's magic..) I won't be buying it anymore....apart from if it's half price and I can use as mulch.Really disappointed.

Having mislaid/lost the rose on my K&S Long Reach Watering Can, I tried to purchase a replacement in various gardens centres, Amazon and other online retailers, all to no avail. With nothing to lose, I emailed Westland Horticulture direct, not really expecting any joy but worth a try I thought. Well I hit the jackpot! I received a very prompt reply from Kayleigh, Customer Service Manager, and much to my surprise and delight she was able to source a replacement rose which is now on its way to me. Sincere thanks go to Kayleigh and Westland for fantastic five star customer support.

I have strong reservations about the quality of my Kent and Stowe digging fork. The tines bent much too easily. However, after sending photographic evidence, customer service quickly replaced the fork. I am very grateful for this.

I’ve been using Jack’s Magic for years and I genuinely think the 2025 version is one of the best yet. I saw the new packaging and expected it to be another shrinkflation trick, but I was pleasantly surprised to find it’s actually better value than before! This year’s bags are 40L instead of 50L, and honestly, I’m thrilled about the change. The lighter weight makes them so much easier to carry, especially when loading/unloading or moving around the garden. It’s a massive win for anyone with a big garden or a dodgy back like me! Even better: I did the math and the cost per litre is cheaper this year than it was with the 50L bags last year—so you’re getting more for your money. As always, the compost quality is excellent—fluffy, rich, crumbly, and easy to work with. I’ve been topping off my raised beds with it and the structure is spot on for sowing and transplanting. I honestly don’t understand the low Trustpilot score—I’ve had nothing but great experiences with this product, and generally with Westland products year after year. This year's version of jack's Magic is especially excellent value, great quality, and now even easier to handle than ever. Highly recommended!

Westland peat free potting compost DIABOLICAL! chunks of wood and some stones. Impossible to grow seeds in, glad I bought only one to try. Do not waste your money on this rubbish. Charlie, Cottingham.

I bought a bag of Westland Orchid Compost to repot my orchid. I was surprised to see that it was more like a compost than bark, and it appeared to have several different things in it. A month after repotting, I pulled 3 seedlings out of the compost that had germinated below the surface (with orchids being planted in clear pots I was able to see them). Six weeks later and I appear to have what look like tiny eggs below the surface. I couldn't make out if it is indeed eggs or mould. Either way, this compost appears to have been contaminated during packaging or prior. Today I bought a proper bad of orchid bark that cost me double the price for half the amount and it is just that. Bark! You get what you pay for. This orchid was given to me in August '23 by my Dad's carer when he passed away. It is of huge sentimental value to me and now I'm fighting to keep it alive. Thank you very much Westland.

I’ve been using Jacks magic for years, it was my go to compost,I have a very large garden and use huge amounts of compost in my many containers. Frankly most compost these days is total rubbish, but Jacks Magic has now changed its formulation and joined the ranks of the rubbish. The cost is through the roof and the quality is abysmal, I’ve tried other Westland composts, if I want shredded wood, I’ll pop down to the local sawmill.

I will never buy anything from this company again. I bought their Resolva tree stump killer. I even phoned them to confirm instructions for use and I used this product according to their instructions too. 5 months later when I came to remove the stump I found that the Resolva had had no affect whatsoever on the rose stump and I had to get someone to remove it. So, I want my money back plus the £40 it cost to remove it. Naturally,the garden centre I bought the Resolva from will not give me my money back for the Westland product without a receipt. Who keeps receipts for 5 months? To answer Westland I confirm that this advice is different. It says clearly on the front of the box 'Tree Stump Killer' But, according to an Email from Westland this can take 10 to 20 years. A spade and a crowbar did the job in one afternoon.

Bought Westland Topsoil for both my raised beds (thankfully only to bulk out the bottom) and also as part of a substrate mix for my tortoise. The soil is riddled with small scraps of what seems to be shredded plastic bags, but also small pieces of rigid plastic. This is highly dangerous for my tortoise but also not welcome in my garden. It sadly wasn’t an isolated case as the same was true for all 6 bags I bought. I won’t be buying from Westland again.

Very poor quality fat balls. Hardly any seeds. Almost as hard as concrete. A complete waste of money