With Gardman they are not cheap but I have always relied on them to work. I thought I had defeated the squirrels with the Heavy Duty Squirrel Proof Fat Snax feeder but sadly not. Admittedly at the first squirrel attack they could not get to the food but as they swing about on it the bottom section works loose and falls off. This is because, unlike the lid, there is nothing to prevent the bottom section working loose as it just needs a light twist. A design fault I suspect. Pity really as I thought Gardman would have thought it through. I will try another brand to see if I can get a truly squirrel proof version. Disappointed.

Updated Review: I bought one of their Giant Fliptop Seed Feeders recently, along with some of their wild bird seed from a local(ish) garden centre. It looked really good. Each of the twelve feeding ports has two small components which have to be assembled - a cover to prevent seed spilling out, and a perch which locks the cover in place. Unfortunately, one of these perches was broken, so the cover could not be locked in place, rendering the feeder unusable. I had some difficulty contacting Gardman's customer services, not helped by an answerphone message saying that if an item was bought less than thirty days ago, they could do nothing, I must take it back to the retailer for replacement or refund. I now understand that this was probably mostly due to the disruption caused by a major fire at Gardman’s premises. Once I contacted them, they managed to find and send me three of the perches, I suspect by cannibalising a feeder from their warehouse. This was great for me, because I no longer have to make a thirty mile round trip to the retailer, across narrow country roads, taking around 2 1/2 hours. And no loss to Gardman, because they will no longer have to handle the return of my otherwise unusable item. Things do go wrong, however good a company or product is. The real test is how they react to and fix the problem. Gardman corrected the problem. The review would now be five stars, except for the problems in contacting them in the first place. Finally, my thanks to Kayleigh from Customer Services, who resolved my problem.

These guys sell garden items. We tried to buy a replacrment part but due to a fire they were unable to help. Instead they forwarded a load of vouchers which we are extremely grateful for. It was not necessary but WOW!!!

Purchased a £20 lawn spreader and a small part was missing. Contacted their customer service and was told that, they don't carry spares and that I should return the whole item. Not convenient as I have assembled it and the item was bought on Ebay from a seller with a 99.9% rating.

Gave feedback on poor design of Westland fertiliser spreader - told to read the instructions!