They raised my bill this month by 39%. That's with less service days and LESS water usage. Of course I called them and got B/S about rate increase. BY 39% I doubt it. Then they of course are in another state and when you say you want to talk to billing I was told , there is NO billing dept. WHAT. This is beyond NUTS..

If I could give them a zero that would have been my rate experience. I have been a member with of AMWR for over 5 years. As long as they have a technician in your area for the most part you are fine. However if you ever have to come out of your pocket you will never get your reimbursement back. They hang up the phone on you as they logg your number in so when you call the line will disconnect. Their plumber the Drain Medic is rude and unprofessional. He carriers a gun and speak about how everyone should vote for bush. AMWR is horrible when it comes to customer service, and they should be sued.

I have had nothing but problems with them. I called 2 times regarding my furnace...they never sent anyone. The 3rd time was told to contact our our contractor & submit receipts, etc. and we would get up to $1750 back. We had to have a new furnace & our claim was denied. They like to collect their yearly payments but do not provide the services....SCAM...wasted so much money on their service protections with no protection offered by them!

Only gave them a one because there wasn't a zero after making 9 call's finally got through to someone then had to give my information to 3 people contract says 24/7 customer service $50 copay anytime of day or day broken pipe in upstairs bathroom leaking water into my newly renovated down bathroom after all said and done was told couldn't come until morning so had to stay up all night emptying a small pan to try and save my new bathroom WOULD NEVER RECOMMEND THIS INSURANCE TO ANYONE DON'T WASTE YOUR HARD EARNED MONEY!!!!! BEWARE

Thank you so much TrustPilot for confirming what I already knew about this company, as I keep getting letters from them. Untrustworthy scam artists.

I submitted a claim for a clogged bath tub. AWR despatched a contractor to unclog it. The contractor came, and immediately told me that the pipe was old and needed replacement at extra cost to me. I told them just to unclog the pipe and leave the rest to me. They refused. AWR office were most unhelpful. I really don't know if I should have their service plan ! Horrible experience !

I had a sewer line back up 10/30/22 said it was tree roots. A second back up 10 days later came back out again. All good at this point. 3rd sewer line back up different plumber said all clear, while having done nothing and left. On monday I called plumbing co to find out why? They said I should have a camera run. It has been 4 requests for this, each time being told it was being escalated. Each time being told it would take 48 too 72 hrs to get approved. Today it took me 2 hours on the phone to be told the same thing again. This time my response was they get one bad review for every day I wait on a camera. Day 1

The customer service for this company is HORRIBLE. I am a member but have been getting solications about the same service. I called to ask why? I also mailed the letters back to their corporate office and received them back. According to the letter, their office is in NJ. yet, it could not be delivered. When I called, I was not allowed to speak with a supervisor and was hung up on TWICE. Additionally, after reading the poor reviews, I WILL NOT BE RENEWING THIS POLICY NEXT YEAR. A

HORRIBLE! Awful customer service! Spent hours on multiple days trying to get a claim handled with my septic system. It is now a month later and I still have no resolution or communication from them. I finally got and had to pay for my own septic pumping service. NOW, I’m having same issues again and can’t get anyone to assist me without saying they will have to call me back- which they’ve never done! AND, online my account appears that I didn’t have a claim! Yet, they sent me paperwork to utilize my own contractor, which I received after the service I had to arrange. This is CRIMINAL!

One of the worst companies I have ever had the experience to deal with. Refused to even consider a claim and it took 2 hours and 5 people to get my account cancelled. BEWARE!!!