easily contacted, appt made quickly and service was prompt, professional and friendly

Phone call on March 14th to American Water Resource. Ultimate Drain came and serviced the sewer line. The next day more water was visible in my basement. March 15th called back American water Resource ,spoke a Carlos who stated that no one could get here before Monday March 17th. Asked for a supervisor several times to no avail. Called back same day March 15th spoke with a Gem who referred us to A. Bailey Plumming Never heard from A. Bailey although several calls were made to this company. Sunday Morning March 16th spoke with American Water Resource again to no avail. Because we were unable to get service, contact was made to AJ Perri company, who came within 2 hours and resolved the problem. We have had American Water Resource for several years and have never had an issue like this. My daughter who lives at the same address completed a survey like this one and was told that because we have to call another company, we could get reimbursed. On Wednesday April 9, 2025 I spoke with American Water Resource agent who has now refused to reimburse the service. Begin forwarded message: From: Worldline Date: March 16, 2025 at 12:04:45 PM EDT Subject: AJ Perri #8802 - $99.16 AJ Perri #8802 1162 PineBrook Road Eatontown, NJ 07724 (732) 982-8700 SALE 3/16/2025  12:04 pm EDTEntry Mode:Chip ReadEntry Legend:ContactlessPayment Type:CreditCurrency Code:USDCardholder Name:n/a    3701. $99.16 NO SIGNATURE REQUIRED   Trans ID: 1236932187Auth Code: 631557AID: A0000000031010Cryp Type: ARQCApp Crypto (9F26): B61BE24A984C1C33ATC (9F36): 00E1TRN REF: 375122350905VAL CODE: FLXGApplication Label: VISA CREDITInvoice #: 19199627Custom Reference: 19199627 APPROVED Item 1 QTY: 1PRICE: $99.16   Ref;57fc93df-0d76-4ead-9d9b-3c34396b2870 User;MPlioplysSubtotal:$99.16Total:$99.16Thank you for your business. I AGREE TO PAY THE ABOVE TOTAL AMOUNT ACCORDING TO THE CARDHOLDER AGREEMENT (MERCHANT AGREEMENT IF CREDIT VOUCHER) Customer Copy IMPORTANT - Please retain this copy for your records Begin forwarded message: Date: March 16, 2025 at 12:04:45 PM EDT Subject: AJ Perri #8802 - $99.16  AJ Perri #8802 1162 PineBrook Road Eatontown, NJ 07724 (732) 982-8700 SALE 3/16/2025  12:04 pm EDTEntry Mode:Chip ReadEntry Legend:ContactlessPayment Type:CreditCurrency Code:USDCardholder Name:n/a    3701$99.16 NO SIGNATURE REQUIRED   Trans ID: 1236932187Auth Code: 631557AID: A0000000031010Cryp Type: ARQCApp Crypto (9F26): B61BE24A984C1C33ATC (9F36): 00E1TRN REF: 375122350905VAL CODE: FLXGApplication Label: VISA CREDITInvoice #: 19199627Custom Reference: 19199627 APPROVED Item 1 QTY: 1PRICE: $99.16   Ref;57fc93df-0d76-4ead-9d9b-3c34396b2870 User;MPlioplysSubtotal:$99.16Total:$99.16Thank you for your business. I AGREE TO PAY THE ABOVE TOTAL AMOUNT ACCORDING TO THE CARDHOLDER AGREEMENT (MERCHANT AGREEMENT IF CREDIT VOUCHER) Customer Copy IMPORTANT - Please retain this copy for your records   Date: March 16, 2025 at 12:04:45 PM Subject: AJ Perri #8802 - $99.16  AJ Perri #8802 1162 PineBrook Road Eatontown, NJ 07724 (732) 982-8700 SALE 3/16/2025  12:04 pm EDTEntry Mode:Chip ReadEntry Legend:ContactlessPayment Type:CreditCurrency Code:USDCardholder Name:n/a  

Reps are horrible

They came on time, knew not only what they were doing but offered good advice. They were efficient and thorough.

Very professional & on time, too

The technicians were great. RepIr done as scheduled. We were told we should hear something out the proposal 24 to 48 hrs. It took 6 days but were very satisfied with the proposal since we had the hose and water line warranty

The did everything possible to resolve my problem. I am quite happy

Promptness and personal attention.

I have very positive results from American Water. The company they send out are very professional real get the job done. American Water takes your claim seriously and they get back with you in a timely manner

Plumber did a great job and was very friendly and timely. Five stars experience