This company is a scam tried to remove their services from my local water service bill . 3 months of lies and run around I finally had to close the account and reopen a new one to get these scammers off my account at the suggestion of my water service provider. They had no intention of ending their abusive billing process even called them to ask for a refund for the service they were continuing to bill for not at my request. That was another joke in itself. Told me it was scheduled to end tomorrow. What a sad joke of a company. Please be aware many 1 star reviews I’m seeing here and wasn’t at all surprised to find out that this was the case. Please look further before getting involved with this company.

Terrible people, bad services. Can never speak with American people. Always foreign people. Never able to resolve your problems. Do not deal with these people stay away.they also charged me for services I canceled and when it came down to using service they claimed I owe 70 bucks, and I paided for the service I used but couldn't get service and they kept my money. Do not shop with them or you will regret it, financially

I am one of those people who don't like calling businesses because either they are too cold or too bombarding with the upsell. I called today and talked to a Shemeka (hope spelling is correct) she was so cool to talk to balancing all points of contact. I would say she succeeded on the upsell and answering my questions because of her customer service skills.

They need better service representatives for one. This company does not care about its customers. I have reached out to them over a week to get someone to fix my electrical problem. I have explained that I have medical equipment that I use to help me breathe. They have just given me the run around.

I paid $12.80/month to NJ American water for years for a Water Line Protection Plan for my home in Strathmere, NJ. When I was notified that the plan cost was increased from $12.80/month to $19.18/month, I called and cancelled it. I received written notice from NJ American Water of its cancellation. BUT, they won't stop charging me. Its been four consecutive months of over charges. Each month (now its March 2024) when I call NJ American, they say they are not responsible, that I must contact Water Line Protection Plan. Water Line Protection Plan says they are reviewing it. Lou Pellegrini, Strathmere, NJ

I'm so glad I decided to check on American Water Resources before signing up. I get flyers pushing this service via our AMAC membership. As they say "if it's too good to be true, it is" I will question AMAC "Why are you associated with this scam company?"

Scam You get the total package and then when you need to use them, not only do they not notify you of an appointment day and time but after you've paid the "service fee" they say you're not covered Stay away from them

After many months of trying to get my reimbursement costs for fixing my water leak that they did not have services to provide, I believe American Water Resources company is fraudulent in its services and advertising. They do not have a structure that allows a customer to actually speak to anyone who has authority to reimburse legitimate claims. They deny any submission for reimbursement--period.

They are over charging customers and lying about usage!!!!!!!!!

Through the New York City Department of Environmental Protection, I have been paying for a Water and Sewer Service Line Protection Program since the year 2013. On January 24, 2024 I called American Water Resources and told them that sewage was coming up through a drain in my driveway. According to the Plan I could only use a plumber that they sent and they sent a worker from Joseph L. Balkan Plumbing in Richmond Hills NY. That worker just looked into the water/sewer pit and said that some cement was covering a pipe and/or trap and that I must hire someone to remove that cement. Then workers at Balkan said that I must send a picture by phone text of the pit with the cement removed. They they said, do not send a phone text, but send a picture to an email address. the worker who had done the work and put the picture on his cell phone said that he did not have an email address. Then they said he could send the picture by a phone text. When I asked workers at Balkan if they received the picture, they said yes but wanted the worker to send the picture again. Balkan workers said they would call me but did not. My lawyer said that Balkan was just giving me a runaround. On Friday, Jan. 26, at 7:43 a.m.I called Balkan and they said they said that a worker, Kevin, would come to my house between 1:00 p.m. and 5:00 p.m. Instead, another worker from Balkan came, unannounced, around 11:30 a.m., looked into the pit and said that it was half full of water. About 2 hours later, a worker from Balkan said on a phone call that their plumbers do not pump water. I then hung up and called another plumbing company. This efficient company sent a worker within an hour to inspect the pit. The workers from this other company came at 8:00 a.m. and completed fixing the broken sewer line by 1:15p.m. I had to pay this efficient plumbing company $3500. which is about the same amount that I had paid American Water Resources during the 10 years I had the Service Plan with them. Naturally, I have since cancelled my Plan with American Water Resources.