Outright scam. They have consistently overcharged me and have refused to resolve the issue. Their readings have never matched my metre at any point and now they're objecting to me switching suppliers.

This morning I had a few questions that I needed cleared up. 10/10 service, was not in any queues for getting my call answered, was greeted with respect by the advisor Phakamani. Got all my questions sorted, explained everything this great knowledge.

In the last eighteen months, Rebel Energy have been my supplier for both gas and electric (dual fuel). In that time have had to raise two complaints, or "requests" as they describe them, the first being over an extremely elongated series of emails lasting months. In that first episode, I cannot provide details as it was a condition of the 'financial compensation' (a fairly large amount) which I received that I would not do so. Their computerised system is dreadfully inefficient. At the end of my current 'contract', I will immediately leave Rebel Energy, if not sooner. Within my current complaint/'request', I refused to permit an increase, a large increase. to my monthly Direct Debit. Their response included, within the 'subject line' of their email, "Your Direct Debit is increasing" but within the text of that email were the words, "During a review of the account, we have noticed you have no direct debit set up."?!?!? Further to that, this email from them also included the words, "I have notice that your latest bill is based on estimated reads" (ignoring the fact that it should have been 'noticed' and not 'notice') which is nonsense as I have consistently submitted my meter readings each and every time they have requested me so to do. (That was one of the same situations with the 'request' about which I am disallowed from commenting). EDIT: I did, as their comment states, receive another email from them. That latest email stated that I had not submitted a meter reading since the 5th of February. My Rebel Energy app shows that I did submit an electricity reading on 28th of February but it does not show a gas reading and I always submit both at the same time! More proof that the 'title' of my review is totally accurate.

The rating is for the customer service agent, Siziphiwe only and not for the general service (excepting customer service) which hasn’t been great so far. Siziphiwe was able to help me resolve my issue quickly and was very patient and calm even though I was annoyed. Thank you for your calmness and settling my problem!

Terrible company . I set up a switch to these people . Was told error in DD due to address issue . Was corrected ? Yeah right nope it wasn’t constantly chasing. Had a bill sent was told would take DD. Still have not. Can’t access my online account says doesn’t exist .sent several emails with no response. Get a resolved response asking me to rate there service ! What on earth ! I’ve tried again this morning but no holding out much hope .was told an estimated monthly amount of £9.46 as this is a second home . They sent me a bill for a massive usage ! Won’t let me submit meter reading . Tried to email it , still nothing . This falls short and will be escalating a complaint if they ever reply . Avoid this company worst ever experience

The issue with false direct debit payment was resolved very quickly and in professional way. Thanks

Helpful and clear

Jaydrin was incredibly helpful with account management. Their customer service is quite good.

This company is a fraud. I live in a flat and am out most of the time, including weekends. In January, I was away for two full weeks, switched everything off, and left nothing on except the fridge. When I came back, my bill was recorded as 80% higher than similar homes, with an outstanding bill of £192 on top of my monthly direct debit payments. To make matters worse, they don't update the direct debit automatically. The app is terrible—it doesn't provide accurate information. It's just a waste of time. If you're thinking of switching, do not move to this company.

I have had repeated technical issues with payments and every time I have been on the phone it is not a long wait time and the people are on the phone have always been so polite and helpful. Especially Sifiso, I have dealt with him a couple of times and he has been very helpful and polite both times! It’s a shame am having these technical issues with payments however the rebel energy phone team are super helpful and always happy to help from my experience.