Over the past three months, the house has been vacant. I have a smart meter installed, which allows me and THEM to monitor my usage, as they claim. However, every month, I have been OVERBILLED and they claim to be following the UK national usage percentage household ! Given that the smart meter provides access to my usage data, why bother having a smart meter? You had previously stated that YOU could view my usage. Furthermore, I need to send someone to the house to obtain accurate readings, which I will then submit to Rebel Energy again like past 3 months. Due to the absence of occupants and the OVERBILLING, I have been credited with £380. However, when I checked today, that amount had vanished, and I was once again OVERBILLED! This company has demonstrated a complete lack of professionalism and critical thinking. I find it difficult to believe that even a preschool class could manage their operations better. My customer number is 00989336 Are you wanted me to post pictures of what u are charging me vs the usage I have actually used ? Or is this just a way for you to get the review taken down ?

My call to your representative today was very helpful. He resolved my query without any fuss or dispute and was exceptionally well mannered, friendly and very knowledgeable regarding my situation. It was a pleasure to talk with him which these days is very unusual to say the least! Thank you so much

I spoke with a lovey lady called Janine today she was amazing at helping me want to thank her so much

I had the pleasure of being assisted by Abenathi Qinga at Rebel Energy, and he was absolutely fantastic. He resolved all my issues efficiently and made the entire experience enjoyable. His professionalism and friendly demeanor were truly appreciated!

I sent an email yesterday for an update on my problem. This was solved in 24 hours . One very happy customer.

Worst energy company out there

Good customer service, dealt with the issues I had well!

Offered me lower bills then doubled it 2 weeks later. Gave me a cheaper quote than British Gas so i switched over and within 2 weeks I got a message saying they had 'reveiwed my usage and needed to increase my bill' they more than doubled it and won't let me access my account, despite asking multiple times. I closely monitored my last account with british gas and the usage was no where near where they are claiming it to be and only feedback I get when I complain is 'we do ths so your account will be in credit in case you use more than your current direct debit' I do not get a say in this. Useless wish I never swapped. Edit to reply to response - you still haven’t acknowledged that you doubled my payment. I used to check my usage and I never used as much as you are quoting. You also seem to have missed out the fact I still have no way to access my account to look at my usages with you. Seems convenient so you can dictate my usage to me without argument.

Very helpful and quick to respond

Nawty was very helpful. I have spoken to other customers reps before and they seemed not to know what they were doing. He was really pleasant and kind