It started with customer services team member who sign posted me to the finance department. I had a very helpful advisor called janine in the finance department who helped me understand my electricity bill calculations and helped me with how to reorganise my monthly payments. Dear janine, Thank you very much for your clear and appropriate way of explaining my bill. Very much appreciated. Tessa Monelle

I contacted Rebel to tell them I was moving and wanted to cancel my account. The person on the phone was helpful and said she would cancel everything. I received an email saying everything had been done and then 10 days later another email to tell me that although my outstanding balance was £0.00 they were putting my direct debit up! Sort your systems out Rebel!

I spoke to Shaziah Hendrick this morning about my readings for both gas and electricity for March. Also primarily asked her how my gas reading for the previous month, although just up by one digit was so much. She patiently explained about the usages and the standing charges with clarity. She's very professional with good people skills and customer service!!

This has been a painful experience for my family and I. Complain logged with this company, no one has since reached out to explain anything, I have called again and been promised I will receive a call afterwards, still nothing. the only thing I have gotten is a message of a 100% increase yet again of my bill without explanation or attempt to resolve my complains. i found out they didn't receive meter readings from my meter for January yet no one called to say anything. I still got a bill which I paid, since my complain they have moved all kinds of figures around to justify the bill as I can see on my account online. Still, no explanation, its sadly looking like this my have to be resolved by the ombudsman before I terminate any connection with Rebel. Please be advised everyone.

Farhat has been very patient and very responsive as I've navigated opening a new contract with Rebel Energy. I am happy with everythig so far, and hope that I can continue to experience the same level of customer service going forward.

Fantastic customer service, very polite and clear information provided about the company and what it has to offer😊

Great service and quick response and solved

Yet again, a very efficient service. Thank you Nathi. Tony Zananiri

I am very happy with the support Neal provided. I have had an on going issue between Octopus and Homebox/Billing better for over 3 months now and Neal sorted everything for me today. Due to the great customer service support I have decide to stay with Rebel Energy and not go back to Octopus Energy.

He was very professional,patient and resolved the issue and queries