Exceptional service from Charlton who attended to my inquiries.Very pleased with the service.

I have been attempting to sort my gas meter issue for weeks and weeks now and it is still not resolved. I’ve spoken to countless amount of people who have all told me different things. Although the team are always polite, they seem absolutely clueless on how to help solve this issue. I don’t know why it’s so difficult. All I want to do is pay for my gas and electric. Absolute nightmare.

Great service! When I called I was very lucky to be assisted by Luyatandwa, who was absolutely lovely and understanding of my situation. This gentleman was incredibly helpful in helping me figure out a difficult situation. Overall extremely pleased!

Neal was very helpful, efficient and patient while we figured out a billing challenge. He went above and beyond to resolve my issue very quickly!

Highly do not recommend. If you don’t want to pay money after you paid everything and asked to close your account - AVOID THIS GUYS. I moved in new house 7 months ago. I paid all bills from rebel energy. I asked to close my account several times. And now I still can login and see that they charging me for nothing. It’s just RIDICULOUS!!! I asked again to close my account and I’ve got a response saying “pay your bill” which I paid to the zero three times already!!!! First two months after contract you won’t be able to login. Then you won’t see any bills for a few months. And you will never see your usage in their app.

Transferred to Ebico signature (Rebel Energy) just before 🎄 Xmas 24 the transfer was so smooth especially with the help of having a smart meter from my previous company. Although there were a few problems with setting up a direct debit the communication both by email and customer service telephone was excellent. Nothing seemed to be too much trouble with friendly explanations! I love the mission and ethos of this company "doing their best for the smaller user" as their standing charges are the lowest on the market... just right for me well done Rebel! .

Kristen was so kind and knew exactly what she was talking about. All of my questions were answered.

He was amazing and understanding

I was very satisfied with the way Luyatandwa attended to me during the process of switching my energy supplier to Rebel Energy. He took his time to explain every question I asked prior to the switch. He then make the process very seamless for me. Luyatandwa deserve more than 5*

Beautiful and smooth experience so far Danwall have been a good representative. Thank you