If you need help Rebel energy team response very quickly specially thank you Nicole for your support.

Faatima has helped me with patience and understanding.

Kirsten Visser from customer care was absolutely lovely and helped me quickly set up my energy account.

Danwill was amazingly helpful

I signed up with Rebel Energy on 10/01/2025 and have been unable to access my online account since day one. Their own customer service team admitted that this issue is affecting all customers and that there is no timeline for when it will be fixed. Despite this clear failure to provide basic account access—a key part of managing energy usage and submitting meter readings—Rebel Energy is refusing to waive the exit fee when I requested to leave. They expect customers to continue paying while offering an incomplete service with no resolution in sight. This is completely unacceptable, and their unwillingness to acknowledge the issue or make any reasonable accommodations shows a lack of customer care. I have now escalated my complaint and would strongly advise others to avoid this company.

Great experience. Very patient with clear instructions and timely solution! Thanks!

I would like to know why two emails i sent you went unanswered The emails were sent on the 26th January 2025 & a follow up email was sent on the 29th January 2025 Please advise me why both went unanswered

Dry helpful and quick and friendly customer service team and very happy query got sorted

Shaziah was very helpful and patient

Nice to talk