swift response, top tier customer service

Was nice talking to you

Tyrone was excellent! Easy to talk to and on top of his game. Fixed my issue within few minutes- that’s amazing! Honestly took a lot of stress of my shoulders literally in minutes. Keep on top of that Tyrone!!! Thankyou

Very friendly and quick to answer my questions. Also was not on hold for very long at all which was great!

Very nice to speak to. Was very helpful and pleasant

Received a call to move to a Rebel tariff which sounded great. Quoted me £91 a month which is approx a £30 monthly saving from by current provider. Agreed to swap. When I checked on their website the actual amount i would have needed to pay is £171 per month on the variable tariff which would have left me at some point with a huge build up of debt on my account. Appalling way to gain customers by deliberately misleading them into debt. Rang back and cancelled straight away.

A disappointing start to my contact with Rebel Energy The address for my property was not correct. Eventually corrected after several emails. Not good. I set up to pay by variable , monthly, direct debit. Only to be sent an initial bill to pay by cash or cheque. I refused to do that. The initial bill was exorbitant, 10 times my normal bill. Eventually, everything sorted, after many hours of my valuable time. I cannot count the number of e mails. Too many. Not set up correctly at the transfer point. Hopefully, now all will be ok.

Chelsea was a very patient customer service operator. I am extremely impressed with our well I was treated

I updated my email later so I got more than 1 person helping me. One of my payments had gone astray, but everyone at Rebel acted with alacrity found the stray payment, and updated my account within an hour. I am now in Credit! Rebel need to update their one-off payment system so that a payment cannot be sent without having all the necessary information needed to automatically credit an account.

Thank you Sarah for fast and precise answer regarding my query.