Very helpful customer service quick answering very polite service

Diane W is the most patient customer service agent I have ever encountered. I had numerous questions about the meter readings and billings without getting satisfactory answers from previous Rebel agents. Diane spent close to one hour going through every detail until I fully understood. By the end of the call, I was converted from an angry customer to a satisfied one.

I've always received a prompt effective service whenever I have called.

Thanks, De-Juan, for your kind words and speaking to the issues that I raised.

The man was very nice and helpful, but I need to be able to send my readings in through the app and this is not possible hopefully it can be solved as I don't want to keep phoning with my readings.

very helpful and sorted me query right away

I spoke to De-Juan to help set up my account. He was super polite and helpful.

De-Juan was very helpful to me, he solved my problem very quickly and was very kind

Billed on the incorrect date despite giving the move in date for our property. Still haven't received any login details for the Rebel app to give meter readings. Have phoned their support line multiple times and i am told it will be resolved and then I hear nothing, phone again and they say they have nothing on file about the issues I've reported.

Asked to switch at the start of my tenancy around October/November 2023. After a lengthy dispute, failure from Rebel customer support, and an appeal to the Energy Ombudsman, the best they could come up with is a 150 payment to my account in compensation and a letter of apology. Further, their app, bill payment system and overall user experience feels extremely novice. OVO is my preferred provider but Ive been held hostage with Rebel for over a year and I have nothing good to say about them.