Ordered in April, no goods received after a month. Emailed and had a response asking me to wait until the end of the next week. Waited a fortnight, emailed again asking for a refund - no response. Had to request a refund from my credit card provider which they kindly honoured within a few days. Now nearly in August and have never heard another squeak from them at all. Terrible company.

Best price and quick service.

I placed my order on the 27th of March. It was shipped on the 18th of April. I would not have had a problem with that if they had let me know there was a delay, or if they had answered my questions which I sent on a number of occasions using their contact method on the website. I do not like leaving bad reviews, but it was really frustrating not having replies to my valid questions.

Unable to contact them. Cancelled order by email due to non delivery.

SCUMBAGS Order got rejected. They refunded me for the product but kept the postage charge. Still not replying. The battle continues.

I made an order at the end of April, and it's been delivered at the end of June. I have sent several emails/messages on their site, they didn't bother to give me a proper reply. If I knew how bad they are, I would not have made that order. I will never deal with them anymore.

Ordered hayfever spray 9th January 2024. Now July, still nothing. Tried contact via email on multiple occasions. One reply early on, nothing since. Total shysters. Update: The day after I submitted the above review, I was contacted by AYP to ask for my bank details, for a refund, which I provided. 2 weeks later, no sign of a refund. Customer care at the bottom of their priority list.

Took over a month to arrive

I placed an order on the 7th July and I haven't heard a thing since..I have emailed twice with no response. Automated chat is unresponsive. Very disappointing. All I want is my order. I won't deal with AYP again and certainly would not recommend.

I placed this order on April 25th and then answered a questionnaire the following day. The ordered was approved on the same day. On the 22nd May I tried to contact them to enquire if there was a problem but got no response. Early June I emailed to request that they cancel any pending orders as I had purchased elsewhere to which I got no response whatsoever. On 17th June the order arrived via Royal Mail. Nearly 2 months after ordering with no communication from a person at AYP. This is just not acceptable. They can have these eye drops back if they would like to collect. I've never experienced a less reliable company.