Absolute rubbish service. Placed an order on 16 march and still haven’t received it on 25 April.received two emails blaming new system and staff shortage so requested a refund. Now getting no correspondence at all!

Ordered on the 9th April. Item has never been received. Completed a contact form on the 19th April and received a reply to say struggled to get through a backlog of orders. Was told it would be dispatch by 26th April at the latest. I replied straight away to request a refund instead and no response. It’s now the 26th and they haven’t responded to a 3rd attempt and I still haven’t received confirmation of dispatch. Update - I finally received my order in June!! Only took 3 months to arrive but it was as ordered. Better late than never I suppose.

Time and money wasters. Simply avoid.. 3 days after purchase...Status: Processing. Unable to connect with costumer service after multiple attempts at different times within the working hours. I want my money back!

All boxes of cream were expired, poor communication from company to resolve I have had to keep chasing still waiting to hear if they are sending out replacements as I requested.

I ordered a pack of eyedrops, after two weeks and nothing showed up I contacted AYP, they said they had recently had new technology ‘robot’ and my order should be on the way soon, after another week and nothing I requested a refund, this also took a week. Very poor service.

Waited 16 weeks for my item despite numerous emails. Always a different excuse for delay. Why was it not posted as out of stock on website?

I placed an order on 19th March and it has still not arrived. I have contacted them several times and they just say its a delay in their system. Last week they said they would refund me but despite chasing again this has not been done. No phone number just a contact form which they rarely reply to. I am now reporting them to my credit card company. They should not be running a company at all. 26/4 I have now reported them to Trading Standards.

Disgusting service been waiting 2 weeks and my order isnt even dispatched yet

Absolutely shocking, ordered 2 months ago keep getting told they will send my product and they haven't. DO NOT USE THEM THEY ARE STEALING THE MONEY AND NOT SENDING ANYTHING

My order was sent in to AYP at the end of February and I still don’t have it. I have texted them about 5 times to ask them to send my order or return my money to my bank and I’ve still not had either. They are corrupt and I advise that you do not give them your custom.