Het product is niet volledig. Er mist een afdopping aan een van de lichtstrengen, waardoor de gehele verlichting niet waterdicht kan worden aangesloten. Zojuist gebeld met de klantenservice. Ik wacht de reactie af.

Hoi elk jaar moeten we nieuwe lichtsnoeren bestellen. Hij heeft maar 1 a 2 mnd gebrand zonder problemen. Vorig jaar weer wat kapot. Doen we nu nieuwe erin, en komen we er weer achter dat de andere ook gaat knipperen. Het is heel dun en erg kwetsbaar

Het product is top als het eenmaal staat, maar qua instructies is het wel mager hoor.

's Avonds in het donker perfect, montage instructie en de kwaliteit van de stekkers mag beter.

Terrible customer service, emailed several times as the company did not seem to have a good opinion on trust pilot. Emailed regarding delivery times before purchasing, and they replied after deals ended. AVOID IF YOU ARE FROM UK Maureen was as useful as an ashtray on a motorbike

Een snelle levering in 2 dagen Was het goed verpakte Paket al bij mij in Duitsland.

Within a couple of weeks one of the strings stopped shining, clear to me a mistake in the product. Although the string was replaced by Fairybell by an internet process, making me doubt by every step, they leave it to the customer to replace the string. While being a big tree, this is not something you do that easy, it costed me quite some time. For up to 500 Euro for a Christmas tree, you may expect a different service and better customer approach. How about elderly and less handy people Fairybell?? You really do your outmost best to avoid contact with the customer. Congratulations with the negative NPS score on the CX experience!

Looks like a UK website and does not make it clear that UK Import duty and other additional charges will be made when the goods are shipped from the EU.

Made an order on 23rd November and got a tracking number straight away. This never progressed from the tracking status of ‘label created’. When I emailed customer services I was told the item had been despatched but when I challenged this they confirmed actually it hadn’t due to problems in the warehouse. After numerous emails to customer services I was eventually told on the 13 December that the parcel had been returned to them by ups (again tracking number didn’t reflect this) and was offered a refund. Reordered immediately and item was despatched and went through the ups network properly second time around although was delayed due to their being a missing commercial invoice from the seller. This was quickly rectified after contacting customer services but have just been informed this will now arrive after Christmas. Disappointing service in the run-up to Christmas for an expensive Christmas item.

Ordered a light up flagpole tree from a UK supplier and after 4 months of delayed delivery, re-sending the original order with yet another delay, ordered from Fairybell in the Netherlands... sent to UK in less than 48 hours, emailed by their customer service almost instantly after order saying a complimentary UK plug adapter was being sent. Excellent exemplary service. They should teach our UK companies a thing or two... HIGHLY RECOMMENDED