I ordered multiple swatches of blonde, they came next day which I was pleasantly surprised by. I chose the perfect match and placed my order for professional weft but I put in the wrong shade and didn’t realise until it arrived. I then sent the hair back for an exchange for the correct shade. I’m booked in for the weft fitted on Friday so the pressure has been on to get the hair in time. I spoke to Holly from beauty works customer service and she was amazing with me! So helpful and friendly! She has ensured that I have the correct shade in time for my appointment to have the hair fitted. So impressed with beauty works, honestly can’t praise them enough for coming to my rescue on a mistake that is completely my fault! Holly if you get to read this you saved the day! Will definitely continue to use beauty works for all my hair needs in the future, highly recommend them to everyone

Absolutely in love with my new heated barrel brush, keeps my hair soft and styled for days!

My Aeris multi styler started loosing grip of the attachments around a month before my warranty ended and wouldn’t stay in with the dryer part, I got in touch with customer care and Ella was so helpful- she was so lovely I really couldn’t fault her amazing customer service! My hairdryer was reviewed and replaced in around a week and a half as it was faulty, thank you so much! Puts so much more faith into the company xx

I had a problem with no delivery of the goods ordered... was told to contact them at their customercare team.and after twice trying to make me call a number to sort it out.. I shouldn't have to do that , just want refund or the order .. after telling them I wouldn't call I get no response... feel scammed

Excellent customer service from Ella H Problem resolved very quickly, very happy. Thank you

Order process was seamless easy to navigate and quick delivery. Very efficient.

I use this company to buy hair for myself and my clients. They have excellent customer service and wouldn't fo anywhere else.

I returned some faulty tapes over two months ago and still haven’t received a refund/exchange. I’ve emailed countless times. When I first raised a query I was then asked to provide order number (which I had already provided). Then I was asked to confirm what colour they were. Then I was asked to provide proof of returning them. Then I was told it was with another team to check. Then I was told they would follow up with another team. They are seemingly making it as difficult as possible! I just want my money back or the option to swap for something different.

The product was to heavy for me sent it back already been 7 days no refund yet plus you only geta short period of time to send it back

The length and colour was spot on, looked amazing and high quality.