I would like to give a negative star, if I could. This a very disappointing as the Sutton branch agent confirmed us (vocal and by email) on early June that the probate legal works was granted back in March of this year, ALL DOCUMENTS ARE DONE. Unfortunately we don’t know why the seller’s solicitor needed a month on 28 July (Friday after 5pm) to sent us the draft contract. During this time we call and email the agent several times to asked why we still have not received any documents and information from the seller’s lawyer. but we always can’t reach her and left a message or reply us needs a couple days. And when we received the draft contract were started the legal process then the title guarantee and information provided by the seller is very limited and many things needs us surveying by our self. When we arrange a date for the house surveyor and the asbestos inspections for test samples, the agent is always slow in reverting back to us. But about two weeks from receiving the draft contract, the estate agent called me to urge our lawyer to respond to the seller’s lawyer as soon as possible, otherwise they would put the house back on the market. She known us needed moving in this house in early September in the beginning but due to her arrangements are very bad and have not knowledge of this house before putting on the market, she is unreasonable and unprofessional. We wasted a lot of time and money. That’s are very uncomfortable with us. All in all, a bad experience.

I had a great experience with them. I recommend Marni Nelson, the agent I've been in touch. Really professional and helpfull.

Worst estate agent that I have ever liaised with. They never called back when you send them interest through Zoopla/Rightmove. When I called them after a couple of days, they said they will arrange the viewing with the landlord and never called me back also. This wasn’t a one off experience. They were bad since my last house hunting back in 2007.

She is very helpful and attractive talk with clien

The just want your money, they refuse to help with problems, they never call you back, its not a good company to rent from as all up front getting you to rent then once you sign the contract they do not help you solve problems.

If i could give 0 stars i would. 3 years with issues promised to be fixed before we moved in and still not done. They have the cheek to blame the landlord when they haven't even contacted them. My own vehicle damaged due to no inspection or anything. Matt in Sutton is always in a meeting and unavailable or on a phone. They ask for you to leave a message then ignore your requests. Cant get a flat repaired if they ignore you. Breached contract on 8 different occasions but still want their money. Shameful. Never live in Sutton under these criminals.

I put 0 if I could. Worst agency I have seen in my life. Absolutely they don't want to solve the problems. I have moved recently to a house in NE6. Neighbour(Ground floor) is creating a lot of problems and we informed this to Agency(Heaton manager Linda and Sylvia) which they don't care and don't want to solve either. Instead of solving the issue, They are very very rude to me and asking me to pay the full amount if I leave. Seriously this is the worst worst agency I have ever seen in UK. Never ever recommend Goodfellows estate agents in heaton area.

Thanks Emmanuel helping us for the first time renting a house in UK. His prompt and informational responses giving us very big comfort.

We have bought our first buy to let property. Jack - thank you so much for outstanding service!

Thank you to Emmanuel. He has been very helpful.