Stephen's make moving easy
Stephen's made to whole process so unstressful from start to finish. Even down to collecting many of the boxes after I'd unpacked a couple of weeks after my move. I will certainly recommend them to others.
Excellent service
Excellent service. Guys were really good, very careful and so helpful nothing too much trouble for them.
Great service
Great service. Staff were very friendly and efficient. Removal went to plan. Would highly recommend
Most helpful
Most helpful, proficient and professional service I have ever had. Thank you.
Nothing too much trouble! highly recommend
So impressed with the 3 guys that moved my elderly grandmother this week. They were so efficient, hardworking, friendly and so helpful. They really went above and beyond to make it a smooth move. Jake, Mark & Bob thank you for all your hard work. Great team :-)
Very happy with service from Stephens…
Very happy with service from Stephens from first contact through to unloading. Quote was clear, all queries efficiently responded to. Moving crew were professional, hard working, polite, careful and humorous (cracking jokes to ease tension). Move from Hertfordshire to Devon made efficiently, crew helped sort logistics and kept in touch en route. All items unloaded efficiently into relevant rooms. No hesitation in recommending Stephens Removals.
Absolutely shocking customer service loses them job
Absolutely shocking treatment of my mother-in-law today by this rude company. They were chosen to help with her move, a stressful time for anyone. Chosen due to their statement that they can hold a provisional booking whilst contracts are set to be exchanged they would “endeavour to hold for you free of charge” until the booking is confirmed. Due to the buyer delaying in exchanging and by no fault of my mother-in-law whatsoever she receives a call today from a lady at Stephens Removals telling her that it’s “your job to chase it up!”. Then she pressured her into having to call back at midday to confirm a date. This date was not going to be confirmed today by any means. My mother-in-law in shock called back to complain only to be met with an immediate “she wasn’t rude to you!” statement from a colleague clearly in the same office space. Then as she tried to explain the situation and her position the lady at the end said “look do you want to cancel this booking”. And upset as she was by this she said yes and hung up. Subsequently her daughter called in a little later asking to speak a manager to complain further and was told there isn’t one available. This arrogance and attitude from this team at the end of the phone and the significant pressure they were putting on my mother-in-law in a stressful scenario as a house move I think is contemptible.
Absolutely brilliant service from the…
Absolutely brilliant service from the team. They didn't stop over the two days and couldn't have been more helpful
Great service
Great service, fast, efficient and very helpful
Stephens Removals 1st class service
Excellent service from start to finish - really couldn’t fault them at all. Wouldn’t hesitate to recommend them.