Daryl made buying a pendant for Mary Bernadette McConnell a smooth purchase and was very clear with everything.

Very quick response and fulfilment of order, along with correspondence to keep me updated - much appreciated service. Thank you

Very helpful team

Great experience e from start to finish. Chap that sorted it was knowledgeable and caring on the phone. When I needed to ask a question afterwards customer service got straight back to me and sorted my query immediately. I would highly recommend this company

Very helpful , called me back promptly to explain product with patience!

The advisor was really friendly and helpful and we felt reassured that my sister who suffers with MS would benefit from having the watch. My father also has the watch and it gives us peace of mind that should anything happen to either of them they are in SureSafe hands❤️

From start to finish SureSafe Personal Alarms have been second to none. Yvonne responded to all my emails promptly and professionally. An exchange was processed speedily and it's great to hear from the alarm wearer that the service Suresafe promise to offer is received100%. As the alarm wearer lives at the opposite end of the country to me, this brings me peace of mind that should anything happen. Thank you Yvonne & SureSafe Personal Alarms.

I ordered a fob, having had one previously I thought I was buying like for like. When I realised I hadn't SureSafe sent me a replacement the next day with no charge. Excellent service.

Good sernice and product.

This looks a great product and is a premium brand at £179 plus subscription. but it just doesn’t work, even for people who understand tech. Also it’s designed to make you buy extras with things like the strap not being suitable for old people (even young people can’t do it up) so you have to buy a different strap so the customer can actually remove the watch to charge it etc. there is no volume control so hard of hearing won’t even be able to hear anyone. Really really poorly designed and obviously not by someone who actually is old or has arthritis I hard of hearing etc. The customer service is also really poor with issues ignored or only part answered. We haven’t even used the watch as it won’t work, suresafe took the subscription then cancelled it but didn’t refund the money and we cant do the watch up…to which it was suggested we spend another £30 on a different stap!! so when it does go wrong no one can help or actually deal with your issue. For something so expensive that is detailed as being suitable for elderly it’s hugely misleading. Better and cheaper products on the market avoid.