Carolina was super helpful with getting my order together!

I found Melissa very helpful. We were communicating for a long time and she helped me with all my choices. She made me feel confident with my purchase and was very patient dealing with me.

Carolina Stone was an excellent rep and a breathe of fresh air! I was excited to get her call. She assisted me with finding the correct extension for my work pole.

I ordered an A-Frame from Xpole US. Understandably, the Xpole team is completely backed up due to COVID. Despite being slammed, Carolina was still able to pick up my call and fix my airheaded mistakes right away before they shipped my frame out. If she didn't go the extra mile and follow up with me, the package would have been sent to the wrong address. Thanks so much for your amazing customer service! She was so patient with me and so sweet! 5 Stars!

Melissa gave me a call back in response to my inquiry about if/when my pole would be shipped. She quickly was able to check and see that it had been delivered and stayed on the phone with me while I went to the mailroom to check to confirm that I had in fact received it. She was cheery and professional and very helpful. Thank you Melissa!

I ordered the 40mm xpert pro pole back in September. With the pandemic going on, I expected the pole to take 4 weeks or more to arrive, to my surprise, I got my pole in only 2 week after ordering. I set up my pole, and tried it out and it worked great until I tried to put it on static. When on static the pole still moves a bit. I've contacted customer service and have emailed a video of my pole but I have not had a reply despite following up. Its been two weeks since my first email, and I'm still trying to get a hold of someone.

I had the opportunity to talk to Carolina Stone, one of your employees, regarding buying my first pole and she helped me and answered all my questions. She treated me in a profesional but really friendly way. And of course, I bought my 1st home SS pole...I appreciate all your help Carolina...Thanks a lot!

Amazing products and even better customer support! My husband ordered a stage pole as a gift for me but unfortunately he did not choose the correct finish for the pole. I panicked and called customer support hoping to change the type of pole before it shipped. I left a voicemail and Carolina called me back immediately. Carolina helped me change the order and was such a pleasure to work with! I am so happy! And so excited to receive my second X-Pole! Thank you X-Pole!

Carolina was so quick to respond and very professional, and her cheerful disposition was so infectious! I really appreciate how she made me feel as a first-time customer of XPole.

We have had two xpole orders and both had issues but the team on deck was fantastic when it came time to make it right!. They are very friendly and kind and got things done! Appreciate that!