Easy to source and buy products. Quick delivery and good price.

Lovely lovely selection of products. Good offers can be found. Nicely packaged and speedily despatched. And always stock my fave hand wash when I’m feeling flush 😆 My only issue is that I don’t know how to use my points earned. I think I may have done two accounts or something. But other than that. Great.

After several orders with this company, I have been pleased with my orders, delivered accurately and promptly. I also like that I earn points on the loyalty scheme and can redeem them for discounts. Thank you

Item never received - money taken but no order number or goods arrived

I got my products quickly and in full. One of the places I can get Olverum a favourite for over 30 years. And the hair bag offer was good to sample new products. Disappointed by the Olverum body wash smell though. A shadow of the bath oil

Order arrived damaged and of poor quality. Have sent two emails, I chat type message and no response. I will not be stuck with items I’m unhappy with. This customer service is appalling. There should be a telephone number where you can discuss your issues. I want a refund ASAP.

My experience on this occasion was very good which made up totally from the last. Further to that, when something goes wrong, Bath & Unwind really do their best to make things right. Admittedly I am stubborn and a hard person to please so well done. Specifically about this order I got a discounted Aesop product which was further discounted, aswell as a mini 30ml Kevin Murphy product (which actually has enough to be used as a sample over a period of time rather than a one off use sample) love this! Thank you!

Great service and lovely products

Paid for 1 - 2 days delivery but item didn’t arrive until 4 days later. It’s not really acceptable to take payment for speedier delivery if unable to fulfil this. I can see from the reviews that this has happened before.

Customer service non-existing, have sent 2 emails from their website 'contact us portal' with video proof of the faulty item, which was not cheap but heard nothing back so stuck with a faulty item which is very frustrating.