Eva took care of my call request professionally and quickly first key is always, efficient when it comes to my maintenance concerns with this property. Thank you.

Im going through an extremely tough time right now. The communication between FirstKey and myself is very important and very stressful for me. I spoke with Khiry today and she made my experience comfortably easier. She was very pleasant, attentive, answered my questions and even suggested other alternatives to my situation. I really appreciate her service today. Thank you Reference # 2116251

Had a maintenance issue that needed prompt attention and Yhen @ First Key got a professional out to us on the same day within hours to take care of the situation. Thanks for the fast response much appreciated!

DO NOT RENT. FirstKey homes cause health issues. In May 2024 a FirstKey home in Lawrenceville Georgia, that my girlfriend rented experienced septic/sewage back up causing the two toilets in the house to overflow with raw sewage that leaked into the hallways and master bedroom/closet as well through the carpet/baseboard underneath the house to the slab. This sewage was not disinfected, and new carpeting was just placed over the dry soiled baseboard. We had to pay to have mold/sewage inspectors to come run tests that showed the sewage bacteria in the house was far beyond the habitable amount. This sewage bacteria caused us to come down with a slew of respiratory issues that we are still dealing with having since moved from that house. Detailed reports can be provided upon request. FirstKey do not care about the quality of the home only that they can rent it. Had to stay in a hotel until the issue was fixed. That stay started around the end of May 2024 until the beginning of July 2024. FirstKey charged rent for a home that was inhabitable and has not been reimbursed for the cost of staying in the hotel. Once notified that the "repairs" were completed in the beginning of July we started to experience various respiratory issues. This caused us to have a professional inspect the mold/sewage bacteria levels in the house. It was determined that the sewage bacteria levels in the house were far beyond the habitable threshold. Reports can be provided upon request. We are still waiting for a resolution from FirstKey. We have moved everything that was not soiled in the house, but a majority of the items had to be left in the house as they were soiled with sewage bacteria. Please do not rent from FirstKey Homes. We have experience financial hardship by the lack of care from FirstKey Homes. I just want to share information that companies like FirstKey Homes do not care about your health or safety, they only care if you pay them rent each month. DO NOT RENT FROM FIRSTKEY HOMES!

I received help throughout the process

Aica was polite, attentive, and helpful! My question was answered and she guided me through the process to ensure I did it right.

He’s great.

The lack of awareness or knowledge of prior calls or requests that I have called or emailed about. These maintenance requests are ongoing and have yet to be fully resolved. I keep the run around or delays in handling these urgent matters.

Customer service was amazing. I spoke to Derian Cardenas and he was able to assist me with all my questions i had.

She was polite, professional and patient. She listened to my concerns and set up the maintenance requests. The online site was not functioning properly. I appreciate that she set up an appointment promptly.