Deyn was absolutely excellent. I called with many questions and was taken care of politely and knowledgeably! He did a wonderful job making sure that each and every one of my needs were met, and would be ecstatic to be treated so well and taken care of so thoroughly every time i called any company. Thank you so much Deyn!

Specific to the service received by FirstKey, the company seems to be 100% profit driven and have no concern for keeping their tenants comfortable. The company does the bare minimum legal-wise to ensure the home is habitable and no more. I don't believe they inspect the properties they own before making them available for rent, so there are issues the home may have that are not apparent until a tenant has moved in. Because of this, its a crapshoot on whether you're get a comfortable home or not. If you run into any real issues with the property, be fully aware that FirstKey will not attempt to correct the situation, and will immediately start to let you know how everything is the tenant's responsibility and not something they will address. The home I rented with FirstKey is borderline legally rentable. When in the first month of moving into the home I noticed issues with the foundation, which I promptly put in a service ticket. When you look at both front doors, there were noticeable gaps all around where you can see the outside. A tech was dispatched immediately and the only thing he was able to do realistically was attach some rubber "stoppers" at the top and bottom of the door to attempt to address the gaps in the doorframe and was supposed to put in a request for the foundation to be address, nothing happened. So now, when it rains heavily, there's water at the front door. Some of the cracks have also allowed critters in the home, and to date I've had scorpions and 2 garden snakes slitter right under the door. The property had issues with the water pressure in the hallway bathroom, so the tub wasn't getting hot water and the toilet isn't completely flushing. Both were also promptly addressed since it was still within the 1st month of me moving in, but as I was pointing out the general quality of the shower stalls (cracks in the shower tile, some type of black substance falling from under the tiles, and the tile not being sealed to the wall) and was told FirstKey considers that to all be cosmetic and not requiring a fix. Neither bathtub faucet works 100%, and the water pressure is "questionable" at best. I have to keep a bottle of water next to the toilet so that it can be completely flushed. The sink faucet caulking is coming up, and I had to bleach the walls to kill whatever that black substance was. Another issue the property has is that the repair work done from the last occupier wasn't done effectively, and all the "repairs" have since come undone. There were large holes in the master bedroom, and hallway walls. When I first moved in I asked for these repairs to be redone as you could see the cracks re-appearing in the spackle "patch" job and was told that was cosmetic and no need for the repair to be done. These cracks have grown over time, and while the holes haven't re-appeared, there are 4 obvious areas in the walls where there's damage. The kitchen counters were not properly installed, and are now warped. The are areas of the kitchen ceiling where water damage is so extensive that the ceiling is drooping and you can see the drywall paneling that was installed as the drywall tape is coming off. The kitchen cabinets were missing shelves, so I had to go to Home Depot and purchase wood to have kitchen shelves. There were also several knobs missing, which I was also able to purchase replacements that closely matched what was there. The current major issue concerns a pipe bursting in Jan2024 that was not fully repaired in Feb of 2024, leading to mold growing along one interior wall and every time it would rain the carpet would be soaked through for days. During the initial repair, I called their maintenance line to inform them twice that the 3rd-party company FirstKey hired to perform the work was not completely fixing the house, and causing more damage but was told it was no issue. Fast forward to June/July, and there's mold growing and wet smelly carpet. I was then told I was the cause of the problem because I didn't clean the gutters... EVEN THOUGH where the leak was there were no gutters. The maintenance department then cancelled my service request after I refused to pay to have the gutters cleaned so I had to call local code enforcement to get something done.

Max was great. Great customer service. This has been my best interaction with this company to date. The company itself- to be honest is not my favorite. But Max redeemed some of its reputation.

Fast and accurate help

Max was great very helpful

Peter Paul Teorima was very professional and knowledgeable he was able to assist me with getting my concerns resolved in a kind and respectful manner. Thanks for all your help.

I spoke to Max this morning. He was very professional and actually answered and help with my questions. He had the perfect solution and answer waiting for me

I called to inquire about my balance due dates and billing cycle and the call was answered by Maja, she was a phenomenal agent, she was quick to address all my questions and concerns with ease and accuracy. Big kudos to her. Thanks Maja God Bless 💯💪🙏

Professional, patient and moved the process very quickly and efficiently. Representative’s name was Yhen.

Not even 1 star. Should be ZERO stars. Absolutely horse shit to even call it support. Talk to Cebu who has no clue about your home half way around the world. We reported an EMERGENCY a week ago. Has first key been in touch about it? Nope! Just a number back to Cebu for their b.s. "support" moving houses as soon as possible with all the problems with this company. Worst rental experience of my life and I've rented for over 20 years. Horrible support no help. 0 stars.