Flooring superb and great value comms could be better
Flooring superb and great value, delivered on time. No confirmation of delivery date received after order, had to call to check. Voice mailbox full so couldn’t leave a message. All good in the end.
A very enjoyable experience from…
A very enjoyable experience from looking at the website, making enquiries and then ordering Khalid was brilliant when discussing the stair runners and the matching landing carpet along with answering all my questions - even on stair rods. Looking forward to receiving the delivery and seeing the final outcome. Thank you for your time and patience and loved the WhatsApp communication - quicker and easy! Thank you Khalid ☺️👍
Disappointing post order service and delivery
Don’t buy from here if you have builders lining up with renovation work. They accidentally delivered the scotia on wrong date/quantity and missed delivery for a week with me chasing daily for a week. The delivery supplier they use is not reliable (no notification/tracking and damaged the products). Have tried to sort it out with the sales team and just poor communication post order. Gave them 2 star because flooring looks ok.
Floorboards are beautiful however…
Floorboards are beautiful however easily damaged on install which is a shame. Having to purchase more packets so it has been more costly to install than anticipated. Further boxes will be needed. I would go over the basic wastage calculation on the site. I would also have bought a recommended installation kit if they sold this, realised I needed one to put them together. It doesn’t just click into place.
Excellent Service & Fast Delivery!
I just ordered 190sqm of laminate flooring, and the entire process was smooth and efficient. Khalid was incredibly helpful, arranging a super-fast sample delivery when I needed to make a quick decision. Thanks to his prompt assistance, I was able to place my order without delay. My flooring is set to arrive next week, and I can’t wait!
Customer service is great and I just…
Customer service is great and I just recieved my order exactly when we wanted delivered. Thank you!
Great service
Great service, Khalid was so helpful and responsive. Made my experience very easy. Thanks so much.
Recently bought 60M2 of wood floor from…
Recently bought 60M2 of wood floor from floor street . They have a what’s app contact for dealing with delivery which I found super easy and efficient as it was awkward to set a delivery time and day with the house being empty and myself away . They were super helpful customer service. After getting the wood floor and fitting there were a default with a few packs , the team at floor street done all corresponding with the floor manufacturer on my behalf and were very easy to deal with even tho the manufacturers were not being so accommodating. Due to the default of some of the planks at the fault of the manufacturers . I ended up short around 3M2 . After sending some pictures and videos to the customer service team they promptly sent out 4M2 of what I needed to finish the job . As well as continuing contact with me and chasing the manufacturer on my behalf . The floor it self is actually amazing and very nice just a shame the manufacturers won’t hold them selfs responsible when it’s clear to see the issues I was getting with the floor was a fault on their behalf. I do believe i just got unlucky with a bad batch as the reviews on the floor I got were all very good and also it was not budget floor . The manufacturer should spend more time trying to deal with customer satisfaction. Other than the manufacturer the floor street team are supper efficient and attentive and helped deal throughout.
What an amazing company
What an amazing company. So refreshing to be kept informed. Nothing's too much trouble for them, and the prices are competitive. Great service.
Great Product, Great Support!
The quality of the products are amazing. The characteristics on the flooring look great. Khalid has been very supportive over chat from selecting the right product to answering all sorts of questions on fitting etc. thank you!