The application process was easy. ELF also communicates with you with instructions for all followup steps. You are assigned a Student Loan Advisor who is available to help with any questions you may have and stays with you throughout the loan process. Excellent experience!

The website is well designed and user friendly. Uploading documents is simple. I found the entire process easy to navigate from start to finish. Customer service is excellent and everything was completed in a very timely manner.

The whole process felt easy to understand with the guidance from the person who helped me, Stan. This was my first time dealing with loan refinancing as a young adult, and I found it much less complicated then I anticipated. I appreciated the patience from Stan as well while I worked on putting together all my information.

Samuel is the best. Straight forward and got everything done quickly and professionally. 10/10. Thank you for all the help.

Very Quick, helped halve my monthly payment on student loans

Spent long hours trying to find a good rate for refinancing loans for my son, finally found it and thanks to ELFI! It took very little time from start to end. All along had help from customer service representatives like Stan Mitchell and many others who were very patient with my questions and helped me resolve my issues very efficiently. They are nothing but just highly professional and efficient people dedicated to the purpose of helping people like us. Thank you all!

My loan advisor, Stan Mitchell was amazing and helped me expedite the process to refinance my loans as soon as possible.

Stan Mitchell was the most helpful throughout this experience. He made things so easy for me, and was always available to answer any questions that I had. When I was having trouble understanding things, he was there to explain, and help me through the process. He was great!

Made Refinancing a Breeze Refinacing student loans is scary and cumbersome but like many others Stan helped me through and allowed for me to get all my work sent in. I am really happy with my new loan provider and the attention to detail they have provided. It was much easier than other applications I have done.

My loan advisor was great, he helped me through the entire process making sure I'd get the loan I needed. I understand the need but I had to upload A LOT of statements which is tedious on the website.