Communication was thorough and to the point. As soon as documents were given they were efficient in letting us know what else we needed. Results came back quickly

Great personalized service and loved having an assigned rep to communicate with. Stan Mitchell was great to work with and promptly answered questions and informed us of the status. Fast and easy application process. Achieved our goal of a lower rate and extended term over other offer received.

(This is referencing the support team experience from inquiry to signing, not the rates or program at large) The application itself was thorough and self explanatory. Documents and statuses were easy to find and upload. I’ve financed loans with a few vendors and this was the first where I had a dedicated representative who supported my case with updates on my status, documents I needed, and nuances to be aware of. Stan, one of the Student Loan Advisors, was an absolute delight. He was active, attentive, and supportive and made the process so smooth with the underwriting team. They also were able to look at the rates of another loan I had and helped me refinance that one!

Assistant was great, and process was seamless. The rate I was initially given was the same as the one i was offered.

ELFI made the whole process feel super smooth and their agent Stan Mitchell was a huge help!

Very helpfulstFf

Refinancing, loans of any kind really stress me out, ELFI (and Credible) made this whole process really easy. First off, lowest rates I could easily find. Huge win right there. Website and application process is pretty straight forward. I did have some questions and when I called the service number, spoke with an American speaking person immediately which was fantastic, she got me all sorted out. Once the loan application process moved forward, I was assigned a loan advisor (Stan!!) who reached out and helped me through the remaining steps and with any questions I had. Very personalized experience! Big shout-out to Stan for helping me get this over the goal line!!!

This process was so easy and quick I was amazed! My student loan advisor Kait reached out to me the next morning after I applied and explained the next steps and a timeline/what to expect. I had variable rate loans that were just getting unmanageably high and needed a fixed rate. I had looked into banking institutions in my area but found a much better rate and lower monthly payment through ELFI. The best part is that it only extended my original payment length by one more year. I can't say enough good things about the process, my student loan advisor really made this incredibly pleasant and easy. Kait emailed and texted me as soon as I was approved too which was really personal and nice given the automated world we live in now. I 100% recommend ELFI to anyone looking for student loan refinancing help!

Samuel Watson was extremely helpful and responsive.

Stan is the man! He was incredibly timely and knew how to explain this process in detail. He answered any questions I had with confidence. He knows his stuff!