My experience was excellent 19th Jan 2024

Great company to deal with very friendly and knowledgeable about their products Luis installed all the equipment in a timely and very professional manner Explained the system to us I great detail . Fluent should be proud to have Luis as an installer!

From a customer of 5 years with service on two properties. Terrible company. Cancellation is almost impossible. They put you on hold for ridiculous amounts of time and then mysteriously drop calls. Yet when you call to sign up as a new customer, there is zero hold time. I ended up having to call the new customer sign up compartment and be a pain in the ass until they transferred me directly to someone that could cancel my services. It took me 4 calls and over 80 minutes on hold, all to be told that I needed to send a cancellation email with 30 days notice, plus I have to wait for their "processing time". My contract expired 2 years ago, while attempting to ask the rep questions about it, he interrupted me and ended the call. So glad to be done with this absolute scam of a company.

Jumping on the back of everyone else here saying it's hard to cancel: I never signed on with Fluent, they bought out the company that I had originally worked with. I decided to call to cancel today, because you need a permit to operate a home alarm in Vancouver, I don't have one, and that I never use the service. So get this, I submit a help ticket and get a call back. The lady wants to know why I want to cancel, so I explain. She then informs me that I was placed into an auto-renew policy through May of 2026. I pointed out that I never received any letter or email or anything regarding this and she said, "We don't have to". They auto renew your policy for you, then don't tell you. I said that was unethical and wrong, she literally told me it wasn't and that it was my fault for not reading the user agreement. I still don't think they have any paperwork authorizing them to do this, since I was with a previous security company. But, even then, I said fine. Take my money through May of 2026, but I want to cancel it at that time. Her response, nope. You have to call in April of 2026. She continued to blame me for this scenario and putting it nicely, unpleasant to deal with. This is the last company you want to get in bed with, you'll be stuck in a lifetime commitment you can never get out of. I HATE doing business with companies like this and would do anything reasonable to get out of working with them, but they are trying to force me into a situation to call them in APRIL OF 2026. Great service. Notice how they literally have a templet to respond to every negative review? It's the same response every time, they don't care about you at all.

Fluent made installation a breeze, the installer was very helpful and made sure I knew how to work the system before he left.

Wish I could give the a no stars.Been with them for way to long. Realized to late they where over changing us. When we set up with them,they told us moving the system and re hooking it up would be free. Nope. That was the first nail. Now that our contract is up we call to see what our price would be and unless we sign another 5 year contract they won't lower our price. So we shopped around and found a great system for a lot cheaper with a great reputation and they even told us when our contract is up with them we will not have to sign a contract to get the price they are offering after. Fluent is making it hard for us to cancel. We have to jump through all kinds of hoops. Please do your research. There are many better companies out there. They ask me to call but I try to may options. No direction with the phone

Jae was great at customer service

I received a call back from Kurt regarding being locked out of my account. He very promptly had me reinstalled into my account within seconds. I had tried to sign in several times using name and password created in 2023 but was told name and password did not match each time I tried so was then locked out for trying too many times. Kurt reset my account and I was able to sign in with the same information I had been using for the past year. Thanks Kurt for the customer care and fixing my problem.

I just spoke to Kurt from Fluent tech-support and help me activate my door lock he was so patient with me and now it’s working happy customer

Just called Fluent tech support and John helped with my cameras after I upgraded my wifi. Just want say thanks to John for his patience and quick resolution. Cameras are back online now. Process was painless - better than I expected. 7 stars for John. Thanks