From placing an order to receiving absolute bargain hifi tower. Send by DPD from Germany no issues with customs or anything and item as brand new. Can't complain smooth and painless transaction

On January 2, 2022 I bought a CS Sport pull up bar as my friend’s housewarming present, delivery address to Hong Kong. It was said on the website that delivery time would be 20-24 working days. On the same date, I received 2 SMS messages from my credit card banker HSBC that the fund has been debited by Chal-Tec GmbH and PayPal Chal Tec. In early February there was no delivery, I wrote to Hifi-tower via their website enquiry and on February 8th I wrote another email to Hifi-tower asking for delivery status, there was no reply. I then talked to HSBC and was advised that the transaction was cancelled by the merchant. I lost time to deliver the housewarming present to my friend. If Hifi-tower/Chal-Tec GmbH, for whatever reason to have cancelled my order, they should have informed me as soon as the transaction was cancelled, then I could have planned for something else in time.

Took a week to come but was a great price for item Just communicating isn't the best.

Very good service with a prompt delivery service.

Don’t waste you time trying to buy anything from this company. Spent 2 weeks trying to contact them about delivery. Received a refund with no explanation even when the item I ordered is still on their website but £300 more expensive!

“”IF YOU LIVE IN GB DO NOT BUY HERE”” Bought from them an item costing £150 assumed as .co.uk. that would be all I’d have to pay NO ,UPS wouldn’t deliver until £46.33 import duty paid. This bunch of clowns gave me the run around for 5 days saying you don’t have to pay, so how am I expected to get the goods without paying they couldn’t tell me so I asked to cancel they said well when it’s delivered refuse it but it won’t be delivered until we’ve paid the fee just going around in circles. Utter nightmare next calls will be trading standards and my bank to claim under section 75 to get my money back. No customer service at all an absolute disgrace the worst of the worst I’ve ever dealt with when buying online. Giving a 1 star rating is way too generous.

Good selection of stuff

This company is a scam. DO NOT USE! THEY HAVE TAKEN £350 PAYMENT FROM ME AND I HAVE BEEN TRYING FOR A WEEK TO GET A REFUND. I AM LEFT WITH NO CHOICE BUT TO MAKE AN INDEMNITY CLAIM VIA MY CREDIT CARD TO GET MY MONEY.

Unable to get any contact with them and never received my order. waste of money

Found exactly what I wanted at a great price