Places order on the 4th March. Items weren't dispatched until the 14th even though they are in stock. Items shipped from Germany.Still haven't received item, now 3 weeks later. Tracking just says in transit without any updates. Customer service refuses to issue a refund and acknowledge that parcel is lost. Avoid as you won't receive your item and won't get your money back either!

Hello I bought Reference 801 Tower Speaker, the consignment arrived times, everything was packed safely, neatly. After looking at the speakers, I was disappointed with their quality. Where the inscription Numan is affixed, the damaged finish is drawn. Glue is visible on the speakers. Can see the line drawn on the same speakers, stains. I wrote an email to hifi.tower, six days ago I didn't get any response. Disallows adding photos

I bought a treadmill. It came on time. Customer service was excellent when I called just to check a few things after reading bad reviews here. The machine is working great as expected. It was well packed, secured.

Absolutely disgusted with the way I've been treated by this company. I bought an exercise bike for my parents for Christmas and when it arrived it was defective. Arranged for them to collect it and was told I'd get a replacement, they have answered none of my calls or emails. I opened a case against them through PayPal and they asked me to close it so they could ship the replacement bike. Stupidly I did and now I've no bike and down €330. PayPal can do no more for me as I closed the case so now I'm trying to get my credit card company to help. Never will I ever use this company again and I'm telling everyone I know about the awful experience

Absolute scammers. Bought a bike for my parents at Christmas. I’d arrived broken. They arranged a courier to collect it promising a replacement…….that was December it’s now March and no replacement or refund. Won’t answer emails. Had a PayPal dispute open. They advised the dispute needed to be closed before replacement can be issued. Once dispute was closed they stopped replying to emails. SCAMMERS. AVOID AT ALL COSTS

Avoid at all costs!!!! I ordered a trampoline for my daughters birthday which is on the 25th Feb. Placed the order on the 31st Jan, there website states 7-10 working days delivery. I am still waiting. My daughters birthday has passed. The communication is absolutely appalling. They have copy and pasted an email to me twice now, so aren’t even taking the time to write to me and explain where my order is! Resulted in me having to open a dispute with my bank and get my money back.

Wish I had read the reviews before purchasing from this company. Because of an error on their part they sent me out two of the same item. They charged me twice. I want to return one and get a refund but trying to get a returns label from them is impossible as is getting a refund. I have phoned six times and each time I am told a label will be sent but never is. As for refund obviously they will not give me one until the item is returned although reading your reviews it seems they will try and say they never got it. I am not as bad off as other reviewers who never got anything but nevertheless this company is a shambles. Avoid!

Very poor experience with this company. The product was delivered with pieces missing. After lots of back and forth it turned out they did not have spares so I had to find the parts myself. A very low partial refund offered.

The item did not turn up. Over a month of waiting with no correspondence from company. Requested a refund which was promised but that too has not shown up ! Would NOT recommend this company.

Sarah Ann record player. Delivered on time without any problems, the record player itself works brilliant, the sound is very good for a living room and you do not need extra speakers, for the price you cannot get better! Despite the negative reviews I personally cannot fault hifi tower, buy it at this fantastic price, looks and plays fantastic!