Great service. I waited for weeks for both a local company and another online company to provide a suitable Large Screen TV mount through a false ceiling. Decided to take it into my own hands and ordered from Hifi Tower and had what I needed within 48hrs. Bob M (Norwich)

as described, quick delivery, very happy indeed

Excellent product and delivery. I would highly recommend this company.

Purchased Floor-standing speakers and a Sub-woofer, came well packaged, and very impressed, would have paid significantly more had I been purchasing from a well known UK retailer. Highly recommend, delivery was acceptable, given that it was over easter.

I bought gym equipment. Having gotten near the end of the building process I've found that a small but unique and vital piece is damaged meaning the whole thing is rendered unusable. I've asked Hifi Tower if I can send the faulty part to them in return for a replacement. They are refusing so far. They have offered me £20 refund not take it further or they want me to dismantle the whole thing, send it to them, (which they have offered to pay for), in the original box, (which I no longer have), so they can send me another full unit to build again. I've suggested that they just take the part I need from the unit they would send and they'd be in the exact same situation as doing it their way only without making me work for 4 hours dismantling the equipment I have and reassembling a new one. So far no joy. Having had a few emails with one employee who was of the "computer says no" variety, I've spoken to somebody on the phone who is making another attempt to get what I need from there warehouse. I now have to wait 5 days to find out if he is successful. I would recommend you avoid this company. Delivery was fine but if you find what is in the box to be faulty it'll bring you many headaches trying to get them to take it back. Like me, you'll probably wish you had never heard hifi tower in the first place. Avoid Avoid Avoid!

I ordered a vinyl record player but it is faulty and I need to return it. I have asked for a returns form 4 times now and have had no response at all. I would not recommend this company to anyone. This was a birthday present for my 17 year old daughter so makes me really angry. Very disappointing. After several requests for a returns form, I got sorted and received a refund.

Bought a washing machine off them which arrived damaged (packaging very flimsy). I filled in a return form online and sent them pictures of the damaged item/box and was offered £10 off the price, which I declined. Explained to them that I didn't have access to a printer, so they said they would send me return labels. That was a month ago and I'm still waiting. If I ever get the labels I've then got to "drop the parcel at the most convenient post office" - it's a washing machine! I explained I'm a 60 year old woman with arthritis and asthma, but they've ignored that. Really regret buying from them. NB Hifi-Tower - if you packaged the items properly in the first place maybe you wouldn't get so many returns. Update 16.3.18 - I did eventually receive the labels, packaged the machine up and hired a taxi to get it to the post office. 9 days later I have received a full refund from Hifi-Tower.

Avoid this company. Ordered two wine fridges which arrived in battered packing, one was dented and the other went on to malfunction to the extent that it froze 6 bottles of wine. In reporting the frozen wine I was told that it was not their problem. The instructions were unclear and no-one could tell me how to reverse the way the door is hinged. I see I am far from alone in posting this type of review and only wish I had looked them up on Trustpilot before I ordered.

I found this company excellent to deal with. Fast delivery. The item exceeded expectations and was fantastic value for money - klarstein sweethwart slow masticating juicer. Brilliant results every time and easy to clean.

I ordered an oscillating fan from them & it arrived damaged. When I contacted them they offered me a €6 discount on a €57 fan. I thought it was a misprint so I queried it. They then offered me €10. By ths time I realized not only was the fan damaged but it actually didn't work correctly & need to be returned. By the way, quality is very poor for price range. Almost a week later they send me a return slip & tell me to take it to the nearest P.O.. I do not drive & I can't carry this box to the GPO. I tell them this & that they need to pick it up from the same address they delivered it to, they refused. Will never do business with them again.