Got a problem to find the payment with bank transfer and took a while a few emails to find it and send the order. once everything has been sorted the delivery fast. Unfortunately the Ups driver missed me somehow and the item got send back but they deliver another one same day I told them. Conclusion is a genuine company who is try to do the best on the market. Costumer service is slow to reply (they say it's 2 days to reply and not always do) but once they get in contact with they try their best with maximum efficiency and speed. I will probably buy from them again as they are reliable and fast but avoid bank transfer as form of payment! Daniel

I purchased a solar garden fountain from this company in November. It has never worked properly and has now stopped altogether. I understand these things happen, but if you try to call this company you get a message saying to email them. If you email them or send an enquiry via their website they don't respond. Their website sets great store by customer service. In reality it appears non-existant. Update: they eventually did get in touch and said there had been issues with their phone system being updated and their email having changed, but still showing on their website. They were unable to fix the fountain but did offer a refund or some compensation, with which I can get it fixed.

Company has never responded to my email, where I requested an indication of product delivery. Furthermore the item I enquired about increased from £149.99 to £749.95 overnight. This was the same for other, similar products from the same manufacturer. When I contacted the manufacturers themselves, no such increase had ever been considered. I would not recommend this company to anyone, on this basis alone.

The item was as described, well made and arrived ahead of time. I bought the item ( a wood surround retro style hi fi) on ebay. The only reason I have not given 5 stars is because it did not come with the promised UK adapter. This was easily solved however when the company apogised and offered to express us an adapter or credit pay pal with the cost of one purchased by ourselves. We chose the second option as we thought it would be quicker and were as promised credited the amount. Our experience with customers service was a positive one and the hi fi itself is well made and of good quality

Excellent equipment clear crisp sound item was dispatched very quickly

Just great!!!!

I needed a decent amp and speakers quickly for a party that had been hastily arranged for a week later. So I trawled Ebay and found a great system for just under half price. I emailed to make sure that it would be delivered in time, they emailed me back within hours with a reassurance. True to their word it was with me within 3 days. Unfortunately there was a problem with one of the speakers so I messaged them immediately and they advised me to take it to an engineer and we could work out a partial refund or send it straight back for a full refund at their cost. I had it looked at by a local audio engineer and it cost me £25 to fix. On informing them their response was to match what I had paid by taking the £25 off the final price. Fantastic firm. I will definitely be doing business with them again and would highly recommend them to other buyers.

Great range of goods, bargain prices and speedy delivery. Hifi-Tower give you a chance to buy quality items without hefty price tags.

Very happy with my purchase. Would definitely recommend this seller.

Extremely fast delivery and packaging very good ,overall 10 out of 10 product and service thank you