Excellent service and support throught the holiday
We have used this company for over 15 years and have always had excellent service and wonderful holidays
Verified
Extremely friendly staff. Lovely place to stay anytime of year .would certainly go again.
Staff are friendly and helpful. The accommodation is great and suitable for people with disabilities. Lots to keep you entertained with the boats going in and out however it is still very peaceful too. I would definitely go again. The accommodation is fully equipped and very comfortable.
Herbert Woods are second to none
Had a great holiday last year so booked again for June 2013 can't wait , already thicking about booking again for September 2013 if the wife will let me Ha Ha.
BEGINNERS BAD LUCK
all the staff at herbert woods were very helpful and polite portrraying a nice relaxed atmosphere we enjoyed our holiday apart from a few stressful times which were caused by our inexperience which did mar things a little although since arriving home my husband had expressed wishes of returning to the broads next year.
Pretty decent boat hire. Employees seemed a bit less friendly than last year though.
Had a good week on our boat (Starlight 2), though not fault free. Some of the batteries died towards the end of the week, leaving us with no heater or lights for one night. We called and a service engineer next day though (when we got somewhere with phone reception) to replace them. When we turned the boat in we just left the keys with someone to refuel it while we went for some breakfast. Apparently we had used our full fuel allowance and then some, which didn't seem to make sense as we hadn't travelled half as far as last year, but used twice as much fuel. So was a miffed at that. But apart from those small details we still had a good time.
Totally hassle free
A fun week in mixed weather. We had taken a 46 foot boat with a possible 11 berths for 6 of us because we like to have plenty of room without having to use pull-out berths. A good decision! (been on lots of boats!). Everyone at H Woods was very friendly and helpful, we would definitely recommend them. Hope to be back one day, thanks to everyone at the yard.
Good but a long way from perfect
Our latest holiday started well when we were told no dogs in reception and then informed that thje £70 for a fortnight was cheaper that putting it in kennels. Our boat was promoted to "Elite" since we booked it, but the minor snags were not what you would expect from an "Elite" boat. On the good side the boat yard staff are great they are friendly and helpful. When we returned after the first week with three snags they pumped us out , refueled us and topped up the water as well as fixing two of the three snags (the grill require a new cooker) all within an hour. That is what I call service. We will reurn to HB although we think the Elite fleet is a bit of a joke
Good value from a friendly organisation with a flexible approach despite its size
We had had a canal boat holiday many years ago and as a teenager I had been on the Shannon but the Broads was new to us. Our induction was delivered in a very pleasant broad Norfolk accent and we were pleased with the 30 foot buttywhich was well maintained and had a timeless feel to it 50s 60s 70s??? Quite happy to go slowly - I don't think that bluff bow would do anything but push up a wave if you tried to do 6 knots- and very impressed with the scenery and free moorings. In the long weekend we had the weather was fantastic and we heard that the area is one of the driest in England so it may be sensible to keep an eye on forecasts and rainy weather trends in a future wet summer and come this way again. Unfortunately the pub where we chose to take our Sunday lunch was badly run by teenagers although very smartly decorated. Nearly got the hang of reversing into a stern on mooring by the time we gave the boat back and we were dealt with in a very friendly way by the guy who refilled the tank and especially by the young cleaning supervisor who pronounced our vessel perfect on inspection. Very pleased to have the free car parking in the yard which exudes up-marketness ( lots of flashy cars and gin palacy boats if you want them) but no stuffiness. Would like to come back with some friends for a longer hire especially if rates stay affordable to us on our pensions.
fantastic boatyard
had a great holiday, the boat (Shimmering Light) was great and the staff at the boatyard were fab - will be going back again
Another fantastic holiday, great boat & brilliant service from Herbert Woods :-)
We both enjoyed our holiday experience from start to finish. It is tremendously relaxing and enjoyable to explore the Norfolk Broads. There is an opportunity to be as active or chilled out as you feel on the day. The boat was clean and comfortable and the boatyard staff friendly and helpful. We will definitely book with Herbert Woods again in the future.